Hassan Wehbi

• Deployed and maintained a FOG Project imaging server on Linux, automating OS provisioning across
hundreds of endpoints and cutting per-machine setup time from 3 hours to 1 hour.
• Analyzed and diagnosed performance, compatibility, and functionality issues across desktops, laptops, and
tablets to determine optimal refurbishment paths and recommend appropriate solutions.
• Evaluated system requirements and verified compliance with Microsoft MAR program standards during
operating system installation and configuration on Windows and Linux devices.
• Conducted structured quality control assessments, validating refurbished devices against defined
functionality, performance, and usability criteria before release.
• Documented refurbishment workflows, configuration steps, and test outcomes to support traceability,
process consistency, and continuous improvement initiatives.
• Identified recurring hardware and software issues and flagged process gaps, contributing recommendations
to improve overall reliability of refurbished devices.
• Collaborated with team members to troubleshoot technical challenges and ensure delivered products met
organizational standards and end-user needs.

• Gathered requirements from internal stakeholders and translated business needs into functional
specifications for operational and customer-facing features.
• Assisted in the development, testing, and maintenance of business applications and software tools, writing,
testing, and debugging code to deliver against defined requirements.
• Conducted and supported user acceptance testing (UAT), documenting feedback and translating it into
actionable improvements prioritized by business impact.
• Documented technical solutions, application updates, and system behaviors to support cross-functional
understanding and knowledge sharing across teams.
• Troubleshot day-to-day application performance issues and proposed enhancements to improve system
usability, efficiency, and alignment with business priorities.
• Bridged technical implementation with operational requirements, supporting collaboration between
development and business stakeholders throughout the project lifecycle.

• Worked in a fast-paced environment.
• Assisted clients with their President's Choice (PC) points and purchases made in any Loblaw's or Loblaw's
subsidiaries through live chat.
• Supported Shopper's Drug Mart clients through email.
• Performed point adjustments and purchase adjustments/refunds.
• De-escalated situations when customers were irate.
• Educated customers when education was necessary.