IT Supervisor
Alfanar Co.
Total des années d'expérience :11 years, 8 Mois
IT Service Delivery
YSoft MPS ( Managed Print Service )
MPS Project Manager
SAP ITSM ( IT Service Management )
SAP ITSO ( IT Service Order )
Testing SAP Solution_Manager in DEV & QU Servers
Software License Management
Managing the ITSM service Team
CAT2 Project Manager (SAP)
Remote Support Team Management
closing incidents within the SLA
5 years team lead experience
dealing with SAP outsource team for solving SAP incidents
site administrator, holding more than 400 end user and workstation.
solving Computer and network issues.
solving technical problems, ISA server administration and making reports on ISA server.
user satisfaction and fast responce.