Branch Manager
AL AHLI BANK OF KUWAIT
مجموع سنوات الخبرة :9 years, 11 أشهر
AL AHLI BANK OF KUWAIT
Jun09 - Nov11
Branch Manager
Main accountability:
• To deliver exceptional retail business performance through the powerful leadership of a branch.
• Responsible for the overall performance of the branch particularly in terms of achieving specific sales targets, adhering to outstanding service standards
• Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit. Undertake appropriate snap checks, taking remedial action where necessary.
• Manages a medium size portfolio to grow market share and expand customer base.
• Ensure compliance with operations risk and rigor requirements e.g. Health & Safety standards, security of premises, KYC and money laundering.
AL AHLI BANK OF KUWAIT
Apr06 - May09
Personal Banker
• Achieve volume and revenue goals via customer acquisition and relationship building.
• Deepening relationships and increasing targeted customers through the execution of effective sales processes.
• Increasing the number of new-account relationships through conversion of branch walk-ins, customer referrals, marketing leads and self generated leads.
• Preparing and executing sales plans for the assigned account relationship.
• Proactive in assessing financial need for customers.
• Keeps abreast of updates and other products offered by competition.
AL AHLI BANK OF KUWAIT
May 03 - Mar 06
Relationship Officer
• Responsible for maintaining a portfolio of high-net worth customers by selling a high quality, relationship oriented & financial planning service
• Clients recruitment from the existing bank customer base and externally with the aim of developing significant sales, and high levels of client satisfaction through a mutually beneficial relationship
• Client relationship is managed on a highly proactive and ongoing basis over an extended period, operating on a mobile basis, meeting clients at times and locations convenient to the client
AL AHLI BANK OF KUWAIT
Jan 02 - Apr 03
Customer Service Representative
* receive and count working cash at beginning of shift
* identify customers, validate and cash checks
* accept cash and cheques for deposit and check accuracy of deposit slip
* process cash withdrawals
* perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
* perform services for customers such as ordering bank cards and checks
* receive and verify loan payments, mortgage payments and utility bill payments
* record all transactions promptly, accurately and in compliance with bank procedures
* balance currency, cash and checks in cash drawer at end of each shift
* answer inquiries regarding checking and savings accounts and other bank related products
* attempt to resolve issues and problems with customer's accounts
* initiate and open new accounts
* explain, advise on and promote bank products and services to customers