Business Operations Manager
Calgary Automall
Total des années d'expérience :19 years, 5 Mois
* Business Operations Manager/Amvic Licensed) 2017-2023
● Approved vehicle discounts and promotional efforts
● Maintained updated database on all available vehicles
● Sound ability to think of innovative ways to get results
● Worked with customers to arrange for financing options
● Assisted customers and responded to customer questions
● Approved dealership expenditures and tracked monthly revenue
● Provided customers with details of available vehicle warranties
● Maintained first-hand knowledge of all vehicle features and specs
● Profound ability to establish and maintain relationships with customers.
● Uncommon negotiation skills, ability to ask for the sale and handle customer requests.
● Prepare and administer an annual operating forecast and budget for the used-vehicle sales
●Forecast goals and objectives for sales, gross, and key expenses on a monthly & annual basis
Managed the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for effective lead tracking and sales pipeline management
Collaborated with cross-functional teams to facilitate seamless communication and enhance coordination between departments
Trained and on boarded new sales team members, equipping them with product knowledge and sales processes to accelerate their productivity
Addressed customer inquiries and resolved issues promptly, maintaining high levels of customer satisfaction and fostering strong customer relationships
Assisted in organizing sales events, trade shows, and conferences, effectively promoting products and services to a broader audience
Addressed customer inquiries and resolved issues promptly, maintaining high levels of customer satisfaction and fostering strong customer relationships
Assisted in organizing sales events, trade shows, and conferences, effectively promoting products and services to a broader audience
Recognized for dedication and commitment, actively contributing to the motivation and morale of the sales team
Led and managed a high-performing sales team, providing guidance, coaching, and support to achieve and exceed sales targets
Conducted regular sales meetings to review performance, set objectives, and implement action plans to drive continuous improvement
Built and maintained strong customer relationships, fostering long-term partnerships and ensuring a high level of customer satisfaction
Analyzed sales data and performance metrics to make data-driven decisions and identify areas for improvement in the sales process
Collaborated with marketing teams to develop targeted campaigns and promotional activities, effectively driving brand awareness and generating leads
Oversaw the sales forecasting and budgeting process, achieving accurate projections and optimizing resource allocation
Conducted performance evaluations and provided timely feedback to team members, fostering a culture of accountability and continuous professional development
Negotiated and closed complex sales deals with key clients, demonstrating strong negotiation and closing skills
Maintained a comprehensive understanding of the competitive landscape, ensuring a competitive advantage and positioning in the market
Implemented sales automation tools and technology to streamline processes, improve efficiency, and enhance sales productivity
Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies, incorporating them into sales strategies and initiatives
• Analyzed & controlled general expenses compared to the budget
• Generated & reconciled monthly payroll reports for up to 1, 500 employees
• Verified all payable invoices according to purchase orders & made payments
• Supported sales team & front line management in promoting customer satisfaction
• Managed monthly closing, posted &validated journal entries & maintained GL related to A/P&A/R
• Prepared bank payment vouchers, accounted for all cash movement; cash payments and cash receipts (A/P & A/R), monitored cash & Bank Positions (weekly and daily)
• Communicated regularly with counter finance & accounting departments in ‘‘Germany, Monaco,
UK, China, Japan, Morocco, Egypt, Syria, Saudi Arabia, Algeria, Sudan’’ to validate transmitted data & for the monthly Country reconciliation including (Actual, Flash)
• Prepared company’s annual budget & updated monthly sales forecast and related variable expenses, assisted year-end closing & conducted external annual audit for Deloitte & Touché
• Examined financial records, reconciled all accounts & generated monthly & yearly financial statements & reports timely & accurately, Reviewed monthly bank reconciliations over 25 A/C’s
• Analyzed proposed financial plans submitted by individual departments with current actual & past budgets & identified new ways to improve efficiency & profits consolidated individual departmental budgets into operating & capital budget to determine yearly investment
• Conducted physical inventory & informed management on non moving inventories over 6 months, recorded debit & credit notes and assisted in the physical monthly stock
• Evaluated financial & statistical trend analysis data to prevent or justify financial report variances & analyzed customer contracts to identify unrealized revenue opportunities
Le lien a été supprimé pour non-respect des conditions d'utilisation. Veuillez contacter l’équipe d'assistance pour plus d'informations.