Hassan Najdi

SAPCO Industries Limited-Ghana is the leading company providing high quality genuine German Automotive Parts in Ghana and the West Africa Region. SAPCO is a wholesale company based in Accra, Ghana’s capital, since 1998.

Duties and Responsibilities:
To supply Spare Parts to retail and wholesale and internal customers in a prompt and accurate manner.

1) Service Department Support
• Interface with Service Technicians and ensure their Parts and needs are being met.
• Take service technicians’ orders for parts and fill them as fast as possible.
• Assist service technicians in determining parts requirements for individual jobs.
• Recommend related Parts, which may be required for a job.
• Supply cost of parts information on repair orders.
• Update inventory control system and parts catalog.

2) Customer Service
• Provide excellence customer service to all of the dealership’s customers.
• Assist Manager with attaining retail sales and profitability plans in Parts.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts and Accessories merchandise, parts history,
and service.
• Must possess the ability to work with several customers at one time while maintaining
individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, new merchandise and offer additional product that may
compliment the customer purchase.
• Assist customers with determination of Parts requirements and research merchandise in
catalogs.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

3)Position Duties and Responsibilities:
• Develop revenue strategies and marketing campaigns
• Track sales activities and reports
• Maintain client database
• Promote and sell company’s products and services
• Maintain and expand customer feedback database
• Expand client base
• Advise management on corporate strategy
• Report to Board of Directors
• Provide recommendations and feedback on corporate strategy
• Lead Sales and Marketing team
• Develop, implement, and maintain sales and marketing plans and policies
• Develop and regularly review sales and marketing budget
• Maintain accurate company database
• Increasing services
• Reducing costs
• Repositioning the company
• Developing the sales process
• Developing competitive analysis
• Developing, implementing, and maintaining sales and marketing tactics
• Develop, implement, and maintain sales strategies
• Developing new sales strategies
• Implementing new sales strategies
• Understand company objectives, and conduct market research to evaluate opportunities, identify potential partners, set pricing, develop pricing strategies, and negotiate contracts
• Contact potential clients, inform them of company products and services, and solicit new business
• Analyze financial information and industry trends to determine financial needs, and recommend appropriate loan packages, products, and services
• Maintain and grow the company's sales pipeline, forecast sales out, time sales to close, and forecast revenue
• Oversee sales of company's products and services
• Develop and manage the company's marketing programs, including implementing marketing plans and budgets
• Develop sales action plans for new and existing clients based on market needs and business objectives
• Develop and execute marketing and sales plans and strategies, including creating and updating marketing and sales plans, setting marketing budgets, monitoring performance, and developing and designing marketing materials for web and print
• Create sales strategies to increase company's sales

Nour Plaza International L.D.A is in the business of Construction civil, located in Angola, Luanda, serving its customers since 2012.
Duties and Responsibilities:

Back-office Operations:
• Sending and receiving transactions
• Deals and operations
• Daily and Monthly Accounting Record Management.
• Supervise the safekeeping of accounting records.
• Clearance of import container transaction (Import and Export).
• Paying taxes of the company, monthly and annually
• Assisted top management in improving the accounting & POS system, logistics and inventory control, cash flow and data management
• Introduced and launched multiple projects in 2013, which involved spreadsheet maintenance, quality control and database programming.
• Monitored and managed bank balances and mortgage repayment schedules to ensure timely settlement of loans
• Liaised with 20+ external parties, including auditors, lawyers and bankers to handle accounting and lease related issues.
• Overseeing the full recruitment cycle, in particular contract preparation.
• Providing specialist information and guidance to employees and managers on HR policy and practice and employment law.
• Managing the annual salary review process for the company.
• Promoting equality and diversity in the recruitment process.
• Ensuring that all company policies and procedures are up to date in line with current employment law.
• Supporting supervisors to ensure the success of their teams.
• Ensuring that the correct recruitment and selection procedures are adhered to.
• Controlling costs and ensuring that they do not exceed budgets.
• Managing pay-roll operations.
• Advising on staff promotions.
• Processing immigration paperwork for work permits.
• Assisting with day-to-day HR related questions.
• Conducting interviews and reference checks on job applicants.
• Keeping up to date with legal developments.
• Investigating disciplinary and grievance matters.
• Developing HR policies.
• Manage maternity leave requests and administration.
• Planning, and delivering, training, including inductions for new staff.

HR Management:
• Support the development and implementation of HR initiatives and systems
• Provide counseling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective onboarding plans
• Develop training and development programs
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance

Archiving Management:
• Arrange Daily Transactions documents as per the system
• Scanning documents, and writing all type of letters and documents

Halawi Exchange is in the business of money exchange and remittances, serving its customers since 1960. Serving customers with adequate working hours, automated counters operated by dedicated team of experienced staff and technological know-how team providing varied services, Halawi Exchange is recognized as a Market Leader in this industry. Our services include remittances, electronic transfers, foreign exchange and Cheques.
Reporting to the Department Manager

Duties and Responsibilities:
Back-office Operations:
• Sending and receiving transactions
• Exchange deals and operations
• Monthly Accounting Record Management.
• Supervise the safekeeping of accounting records.

Archiving Management:
• Arrange Daily Transactions documents as per the system
• Scanning documents, and writing all type of letters and documents
• Internal and external coordination regarding forging currencies and changes.
Foreign Clearing - Incoming:
• Receive checks and remittance letters from correspondents.
• Forward each check received to the drawer branch under a remittance letter and post the necessary accounting entries.
• Receive checks returned unpaid for ultimate delivery to the remitting bank and post the
relative accounting entries.

Foreign Clearing - Outgoing:
• Receive from branches checks deposited by clients.
• Compare the physical checks to the related transitory accounts.
• Examine the negotiability of the checks (genuine, not altered, drawn on acceptable banks, duly prepared, signed and endorsed, post/stale dated…).
• Ensure that required approval has been obtained (depending on the amount of each cheque).
• Sort the checks to be sent for conditional credit (cash letter) and those to be sent for final collection (off balance sheet).
• Determine the collecting correspondent bank.
• Prepare the cash letter tickets and the Bordeaux for final collection.
• Deliver the pouches to the central mail and post the necessary accounting entries.
• Advise the branches of the correspondents’ responses.
• Credit the clients’ accounts with the funds collected and charge them with charges and fees.
• Maintain an excel sheet for all checks processed showing full details.
Check and Balances:
• Monitor dedicated transitory accounts to ensure proper accounting handling by the branches prior to final settlement.
• Review SWIFT messages and accounting entries.
• IT Technician and Support, Networks Assembling and Hardware-Software Maintainer.
• Lebanese and foreign currencies Cashier for about 6 years.

Duties and Responsibilities:
Teller Operations:
• Serves customers by completing account transactions.
• Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
• Sells cashier’s checks, traveler’s checks, and series e bonds.
• Answers questions in person or on telephone and refers customers to other bank services as necessary.
• Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.
• Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
• Reconciles loan coupons and other transactions.
• Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.
• Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.

Customer service:
• Respond to customer inquiries and complaints in a timely and professional manner
• Resolve customer issues and provide solutions to customer inquiries
• Process customer transactions such as deposits, withdrawals, transfers, and loan payments
• Provide customer service support for online banking and mobile banking
• Assist customers with account maintenance and account opening
• Provide information on bank products and services
• Monitor customer accounts for suspicious activity
• Maintain customer records and update customer information
• Generate reports on customer service metrics
• Identify and escalate customer service issues
• Participate in training and development activities to stay up to date on banking regulations and procedures

Skills and Qualifications:

• Customer service
• Attention to detail
• General math skills
• Verbal communication
• Integrity
• Selling to customer needs
• People skills
• Financial skills
• Financial software
• Thoroughness
• Documentation skills
• IT Support (Maintain Windows and Printers)