Operations Supervisor
ZAJEL (Emaratech – Semi Govt)
Total years of experience :8 years, 10 Months
• Leading and supervising the teams and ensure collection of passports / medical request / employment cards / commercial license and lease renewal / relevant documents submission and verification
• Supervising and maintaining entire operations area and ensure all the services bins scan on time and submission of documents as per SLAs
• Supervising and monitoring sorting of entry permits / stamping passports / cancellation of visa / employment cards / permanent access card
• Handling All types of reports and discussing with the customers for respective action on timely manners
• Monitoring domestic and International processing shipments / price quoting / inspecting import & export documents and update customs rules / regulations
• Running compliance reports and taking corrective actions to resolve discrepancies / cash dispute/ provide prompt and accurate feedback to the management
• Retrieve stored items from warehouse / trace lost shipments as necessary / Contact vendors or claims adjustment in order to resolve problems with shipments / arrange for repairs
• Arranging and attending monthly meetings with corporate clients and discussing the issues / plans and new ideas for a long-term relationship
Achievements
Appointed as Team Leader in Jabel Ali Free Zone
• Supervise JAFZA team (17 staff) and ensure all operational procedures in place as per SLAs
• Communicating between the departments JAFZA authority / DHA / GDRFA / Emaratech to ensure system integration / Applications synchronization and resolve online system issues
• Maintain proof of deliveries / Establish internal guidelines and procedures to ensure smooth performance
Appointed as Team Leader in Ajman Free Zone
• Handled total charge of the mail room and manage staff / ensure all the shipments collect and deliver within time from the Ajman Free zone towers, warehouses and showrooms
• Manifest, prepared AWBs, packing and receiving all shipments and ensure collection / delivery as per SLAs
• Maintain reports for the approve applications from GDRFAD and ensure submission before cutoff time
Responsibilities
•Managing & Monitoring IT systems & equipment such as VCCS, PA System, Fire Alarm Monitors & Panels For Main Passenger / Cargo Terminals, Fuel & Water meters and Radio System
•Direct communicate with ATC management (Airport Tower) and all users of Ground Operations to pass information and updates them timely about services and systems
•Communicate Ground staff (SAS) or clients through a series of actions, either over the telephone or Radio to help set up systems or resolve issues with effective and innovative manners
•Respond any emergency involving aircraft emergency, Rescue and fire fighting, Ambulance calls, Safety assistance during the operational hours of the airport as required
•Communicate with concern department for replacing parts as and when required and providing support, including procedural documentation and relevant reports
•Follow up and working continuously on a task until completion (or referral to third parties, or hand over to other shifts with briefing if appropriate), responding within agreed time limits to call-outs
•Maintain daily reports on discovery of any fault that would preclude the airport operational availability of any ER vehicles / Equipment or item of emergency response equipment. Also, conducting electrical safety checks on equipment and ensure working and serviceable
•Support the GCAA, SANID and other National Services on overall mission and follow all standards, policies, procedures, and confidentiality guidelines
•Prepare and Initiate status reports by reviewing & collecting information from concern staff / department, analyzing, and summarizing information and trends
Responsibilities
•Assists professional staff in the operation of the Training Institute on the use of stand alone computers and peripheral equipment such as Copier, Projector, Printers and AV Devices
•Performed daily system monitoring, verifying the integrity and availability of all hardware, Network Connectivity, Server resources, Reviewing system and Application logs, and verifying completion of scheduled jobs
•Responsible for preparing, maintaining, and support of Microsoft’s Lab setup i.e., systems management, workstation imaging and snapshot, software deployment, desktop visualization
•Install new, rebuild existing actual and virtual servers, configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with SLAs; such as Microsoft, Cisco, Autodesk, ICDL (ECDL)
•Performed weekly backup operations, ensuring all required file systems and system data are successfully backed up and synchronize to the appropriate media Internal H.D or External H.D
•Creates and maintain accounts in Active Directory, ISA Server and Exchange
•Respond to requests for technical assistance from employees and Clients via e-mail, phone, in-person, or remote support for the ICDL Exams Practice; provide routine information, data entry, and other miscellaneous tasks
•Create and maintain technical documentation including standard operating procedures, LAB Usage guidelines and policies and system configurations
• Manage day to day running of all operational matters and takes corrective action for smooth process
• Ensure all materials / Items / Courier picked up and delivered from / to all area accounts in accordance with guidelines and customer expectations
• Handle sensitive corporate accounts, clearing and closing all outstanding jobs as per SLAs
• Negotiate / Arrange / Manage transport to load / unload pallets / shipments and dealt with shipping / freight companies / private transport to achieve the tasks
• Modified, Review work plans and manage performance in accordance with organizational policies, procedures such as completion dates, leave plan, heavy workload, incidents
• Interacts with Clients directly / Customer Service / Sales Team and Accounts department to plan and execute client’s requirements
• Supervising and train couriers / representatives on Operations procedures and policies
Achievements
Appointed In-charge in RAK Bank
• Ensuring that operational procedures in place to ensure safe collection of Security Cheques / verification of provided documents / dispatch Debit & Credit cards
• Maintains Proof of delivery / Ensured internal guidelines and procedures followed to smooth performance
Appointed In-charge in TATWEER Dubai LLC (Member of Dubai Holdings)
• Supervise 14 entities of Dubai Holding - TATWEER, DHCC, Dubai Industrial City, Dubai Land, Mizin, Global Village, Universal Studio, DME, Dubai Energy and Young Arab Leaders
• Handled total charge of Mailroom and manage staff / Established work schedules, perform domestic & International movements / Sorts and delivers all incoming mails from concerns
MICROSOFT CERTIFIED IT PROFESSIONAL (MCITP) •Certified for 72 - 646 Configuring Windows Server 2008 Administration
MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST (MCTS) •Certified for 72 - 680 Configuring Windows 7 •Certified for 72 - 642 Configuring Windows Server 2008 Network Infrastructure •Certified for 72 - 640 Configuring Windows Server 2008 Active Directory •Certified for 72 - 643 Configuring Windows Server 2008 Application Infrastructure
