IT Operation
KAEC
مجموع سنوات الخبرة :11 years, 3 أشهر
As an IT Technical Support Engineer working with EMAARE, I have to ensure sound
delivery of technical services for new and existing technology. I am a part of a team
supporting a hosted environment that delivers hosted services to internal and consultant
users across the organization. In addition, my role is to provide a mixture of preventative
support as well as integration activity around IT infrastructure environment including
security, computer / network, operations, and communications.
User Setup - Added user I.D.s; set-up printers; Lotus Notes I.D. or Mobile; Internet/Proxy server; data directories; special software, etc.
Provided technical support for hardware/software configurations and applications.
Performed day-to-day administration functions, backup and restoration, file server maintenance.
Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software.
Install, configure, and maintain production servers, backup servers, file servers, RAS servers, Ethernet networks, network cabling, and other related equipment, devices, and systems;
Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
Configured and administered company networks (LAN) and servers and provide second-tier support. Manage all aspects of automation within departments, including telecommunications, mobile data computer components, and remote access security. Perform security administration from database/ application server side
1. ServiceDesk Plus HRDF
The Tasks that I was involved in is as the following:
1. ServiceDesk Plus Installation
2. ADManager Plus Installation
3. Implementation of other modules in ServiceDesk Plus: Assets, Problem, Change, CMDB and Reports.
2. ManageEngine ServiceDesk Upgrade and Implementation of ServiceDesk Enterprise ITIL Services-Islamic Development Bank(IDB)
Upgrade ManageEngine Service Desk Plus edition to the Enterprise edition, which will include the configuration and implementation of the following Models:
1. Helpdesk 2.Users
3.Asset Management
4.Purchase / Contract Management 5.User Survey
6.General
7.Other Service Desk
I am involving in the process improvement team, whereby my task is to work in the ISO20000 and ITILV3. I love to work in this area which is known as new to me.Also, I am aiming for future continuity in this field especially ITSM area.
I was involve as instructor in CCNA courses. Since I have the basic and advance knowledge about troubleshooting.
Computer Science
Computer Science Degree