Total Years of Experience: 18 Years, 9 Months
March 2015
To Present
Guest Services Executive
at Self employed
Location :
Egypt - Luxor
- Freelancer Arabic / English Tour Guide: responsible for reaching out to visitors or VIP by calls, Emails & face to face meetings in hotels or any site, escort groups around the site and give them informations, collect payment of tours from all guests .
- Handles guests' complaints .
- Provide vehicle transfers with provide luggage assistance to all guests .
- Drop in and Pick up services .
- Thank guests with genuine appreciation and provide a fond farewell .
- Handles guests' complaints .
- Provide vehicle transfers with provide luggage assistance to all guests .
- Drop in and Pick up services .
- Thank guests with genuine appreciation and provide a fond farewell .
April 2012
To February 2015
Customer Service Member
at Ragab Sons Hyper Market
Location :
Egypt - Luxor
- Customer Service Member in Ragab Sons Hyper Market : including greeting, advising customers on their various payment options, collect bills, achieve target related to the collection & connected calls, maintain customer files by keeping file/system updated., arranging home deliveries, working flexibly as part of a team and as part of a work .
January 2005
To February 2009
Airport Representative/Customer Service Agent
at Blue Sky Group
Location :
Egypt - Luxor
-Welcome, escort, assist, meet and greet services for the guests at Luxor International Airport (Arrival -Departure ) .
-Ensure passengers are assisted smoothly through airport facilities.
-Drop in and Pick up services .
-Provide vehicle transfers, Provide luggage assistance to all guests.
-Assist the visitors inside the hotels to fill their RC with the reception.
-Handles guests' complaints.
-Answers all calls & calls back guests to ensure guest satisfaction within accepted timeframe.
-Prepare information for and attend customer meetings .
-Organize city tours and trips like touristic program inside Egypt .
-Make excursions to the visitors both Arabic & English .
-Reconfirm the flight tickets of the guests in Egypt Air offices .
-Ensure passengers are assisted smoothly through airport facilities.
-Drop in and Pick up services .
-Provide vehicle transfers, Provide luggage assistance to all guests.
-Assist the visitors inside the hotels to fill their RC with the reception.
-Handles guests' complaints.
-Answers all calls & calls back guests to ensure guest satisfaction within accepted timeframe.
-Prepare information for and attend customer meetings .
-Organize city tours and trips like touristic program inside Egypt .
-Make excursions to the visitors both Arabic & English .
-Reconfirm the flight tickets of the guests in Egypt Air offices .
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