Field Technical Support Engineer Level III
Hewlett Packard
مجموع سنوات الخبرة :27 years, 11 أشهر
Install and Support HP Products: SAN Environment, SAN Storage MSA/EVA/3PAR/StoreOnce/D2D, Tape Libraries, HP ProLiant and Integrity Servers and Blade Systems.
Installation and Configuration Management and Virtualization Environment: Insight Dynamics (Cloud Systems Matrix), Insight Foundation Control and System Insight Manager, Virtualization based on VMware and Hyper-V Hypervisors.
DataCenter Survey, Systems Health Check, Firmware Analysis and Assessment, Driver/Firmware Gap Analysis, Documentation, Systems Inspection and Implementations Plan.
Manage, plan and design LAN and SAN networks and systems infrastructure.
Manage system Security. Manage Quality Assurance.
Manage Day to Day services support.
Work out current and future IT needs by consulting with people at all levels about the current work systems and deciding how improvements could be made.
Analyze the information needs of Malath and develop technological solutions to satisfy those needs.
Prepare or direct IT policy and plan strategy development.
Do direct activities to select and install major IT facilities.
Oversee the provision of training for users and IT Team.
Direct the integration of IT operations, computer hardware, operating systems, communications, software applications and data processing.
Work out priorities for systems developments, maintenance and operations.
Control the security aspects of IT systems.
Provide advice to EVP on IT issues and planning.
HP Storage and Server and Microsoft certified.
Pre-Sales -Technical Support, Preparing technical proposals.
Post Sales -Technical Support - Customer Service & Support.
Pre-Sales Support - Providing customers with complete integrated technical solutions. Meet with the customers and get their requirements, then propose the best solution, which can fit to their requirements. Educating the customer in the current trends and the state of technologies.
Consultant & Education - Sell and implement consulting services to customers. Manage customer projects from the design phase, through the validation and verification, planning, implementation to commissioning.
Design, Implementing and Supporting hp SAN Storage Components (Array Storage, Virtual Array Storage, SAN Switches, Tape Libraries and Backup S/W.
Setup National Computer Systems Company LAN/WAN/VPN/Internet and email systems in Riyadh.
Responsible for hp, Cisco and 3com products.
Day to Day services support.
Setup the Maintenance and Customer support services department to maintain products (HP IA32, HP IA64, HP-Compaq, Tally, Gateway, and 3com, Cisco, Novell, Microsoft and Citrix) and National Computer Systems Company Office systems.
Compaq Product Specialist / Presales.
Pre-sales (Systems Architecture Acknowledgement for Compaq motherboards).
Install, configure and maintain PC’s. Responsible to serve & support all Compaq Products (Servers, Professional Workstations, Desktops and Laptops).
Design, installing and configuring new LAN Network using Compaq Equipment’s.
Installing, configuring and troubleshooting OS: Windows NT 4.0 Server, Novell 4.1x, Windows NT 4.0 Workstation and Windows 95.
Installing & implementing Compaq Insight Management server/workstation agents.
Tuning Compaq Server based-on NetWare 4.1x / NT 4.0 to improve the performance.
Installing and configuring Insight Manager to monitor & control Servers/Workstations.
Fault tolerance configuration: Standby Recovery, Online Recovery, Raid (0, 1, 4, 5-S/W or H/W), Novell 4.11 SFT III and Microsoft NT Server 4.0 Cluster.
Installing and configuring Compaq Subsystems SCSI & Fiber Channel.
Archiving systems NT /Novell 4.11 using OS Backup utilities & Arcserve 6.
Preparing complete solutions / proposal
January 1995, Higher Technological Institute, Tenth of Ramadan City, Egypt, Bachelor in Electrical and Computer Engineering. Ministry of Higher Education in Egypt evaluates this Qualification