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Hatem Nassar, Supervisor

Hatem Nassar

Supervisor·excel travel (hrg egypt)

Egypt

Bachelor's degree, Computer Science

Work experience

Total years of experience: 22 years, 1 months

Supervisor

May 2010 - Present

excel travel (hrg egypt)

Cairo, Egypt

May 2010 - Present

Main responsibility is to monitor and make a complete supervision on my team, make the required support for them, make the required reports about their performance and attitude, follow up the work flow, meet the clients satisfaction, take in consideration clients claims, and complains, and follow up for customer satisfaction, and in plus i am doing some operations work, reserving airline tickets, land arrangements, and visa issuance.

Company industry:
Hospitality & Accomodation
Job role:
Management

senior travel counselor

October 2007 - May 2010

excel travel (hrg egypt)

Cairo, Egypt

October 2007 - May 2010

Meet the customer needs in travel (Airline reservations and visa issues)

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Travel Counsilor

October 2006 - October 2007

Golden Tours

Cairo, Egypt

October 2006 - October 2007

Make the online air and hotel reservations, issuing tickets, Hotel vouchers and visas,
i was responsible of meet the customer needs
and plus i was making some sales activities

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

sales executive

June 2004 - September 2006

Conseiller Voyage

Cairo, Egypt

June 2004 - September 2006

Maintain current companies that have deals with my company, checking for their problems and make reports about how we can satisfy them, and negotiate with new companies in order to sign contracts with them to handle their travel needs in order to increase the business in the market, and achieve the company target

Company industry:
Hospitality & Accomodation
Job role:
Sales

Education

Cairo Academy

February 2005

February 2005

Bachelor's degree, Computer Science

Egypt

Skills

Hardwork
Expert
Hardwork
Expert
Fast Learning
Expert
Fast Learning
Expert
Team Management
Expert
Team Management
Expert
Sales Coordination
Expert
Sales Coordination
Expert
Customer Service
Expert
Customer Service
Expert
hard worker
Expert
hard worker
Expert
Work under pressure
Expert
Work under pressure
Expert
managment abbility
Intermediate
managment abbility
Intermediate
Negotiation
Expert
Negotiation
Expert
Search the Internet
Expert
Search the Internet
Expert
smart Worker
Expert
smart Worker
Expert
Time management
Expert
Time management
Expert
MS Applications
Expert
MS Applications
Expert
Fast Learning
Expert
Fast Learning
Expert
Hardwork
Expert
Hardwork
Expert
Team Management
Expert
Team Management
Expert
Sales Coordination
Expert
Sales Coordination
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English

Expert

Training and Certifications

Training
Business Writing
FBIA
Customer Service
IATD

Hobbies and interests

Reading, Internet search, and sports