حاتم يوسف, Assistant Store Manager

حاتم يوسف

Assistant Store Manager

Amplifon middle east

البلد
مصر - القاهرة
التعليم
بكالوريوس, Accounting Department
الخبرات
14 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 3 أشهر

Assistant Store Manager في Amplifon middle east
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ أكتوبر 2017
admin assistant في national bank of egypt
  • مصر - القاهرة
  • نوفمبر 2016 إلى أكتوبر 2017

Answer and direct phone calls

Organize and schedule appointments

Plan meetings and take detailed minutes

Write and distribute email, correspondence memos,
letters, faxes and forms

Assist in the preparation of regularly scheduled reports

Develop and maintain a filing system

Update and maintain office policies and procedures
Order office supplies and research new deals and
suppliers

Maintain contact lists

Book travel arrangements

Submit and reconcile expense reports

Provide general support to visitors

Act as the point of contact for internal and external clients

Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Senior customer care agent في ElNahar medical solutions
  • مصر - القاهرة
  • أبريل 2015 إلى يوليو 2016

I can deal with all kinds of software programming language used for programming headsets Medical addition to dealing
with different types of customers and their access to the maximum level of satisfaction.And also I can achieve the
required tasks me to the fullest extent of the required speed and accuracy.Addition to achieving my Target

Senior Call Center Agent في Mobily
  • مصر - القاهرة
  • مارس 2014 إلى أكتوبر 2014

Handle Customer's inquires and complaints.
Ensure customer delight and satisfaction.
Log customer details on the CRM.
Provide customer wi th accurate information and right solutions.
Perform other duties as assigned by management.

cutomer care agent (team leader delagation) في vodafone egypt
  • مصر - القاهرة
  • فبراير 2013 إلى فبراير 2014

Handle Customer's inquires and complaints.
Ensure customer del ight and satisfaction.
Log customer details on the CRM.
Provide customer wi th accurate information and right solutions.
Perform other duties as assigned by management.

Broker (Team Leader) في infinity for trading
  • مصر - القاهرة
  • أغسطس 2010 إلى فبراير 2012

buying and sel l ing goods l ike (gold, si lver and oi l ) and Currencies
my position responsibility to providing quality and efficient to Employees through the daily management of a team of
employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
Additionally,
the position is responsible for assisting the manager with development, analyses and implementation of staffing, training,
telemarketing, scheduling and reward/recognition programs.

Senior Accountant في Pronto company
  • مصر - القاهرة
  • يوليو 2008 إلى أغسطس 2010

I was responsible for the in troduction of bills of materil was responsible for the introduction of bi of materials and
attendance
and payroll, in addition to the inventory in the stores and branches.

الخلفية التعليمية

بكالوريوس, Accounting Department
  • في faculty of commerce
  • يونيو 2013

Fair

Specialties & Skills

Accounting
Customer Service
Digital Marketing
Working Under Pressure
العمل تحت ضغط
المعرفه بالحاسب الالي والتعامل معه
مخطط
منظم
محلل
hard worker
operations management
crm software
negotiation
market research
materials
operation
procurement
problem solving
marketing mix
quality assurance
planning
marketing strategy

اللغات

العربية
متمرّس
الانجليزية
متوسط

التدريب و الشهادات

MBA (تدريب)
معهد التدريب:
Master Business Administration
تاريخ الدورة:
January 2016
microsoft office 2010 (تدريب)
معهد التدريب:
self study
تاريخ الدورة:
January 2013
Electronic accounting (تدريب)
معهد التدريب:
kit
تاريخ الدورة:
June 2008
customer service (الشهادة)
تاريخ الدورة:
June 2013
+A (تدريب)
معهد التدريب:
SELF STUDY
تاريخ الدورة:
September 2012
marketing (تدريب)
معهد التدريب:
self study
تاريخ الدورة:
July 2012