Key Account Manager
Arabian Development and Marketing Co (ADMC)
Total des années d'expérience :16 years, 8 Mois
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Strategic planning to improve client results
• Negotiating contracts with client and establishing timeline of performance
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Expanding relationships and bringing in new clients
• Developing a solid and trusting relationship between major key clients and company
• Establishes sales objectives by forecasting and developing.
• To understand the target audience and explain the use and operation of that product
• To assist the internet sales people in various customer interactions and make sure that the customer satisfaction is enhanced during the entire purchasing experience
• To coordinate and implement the best practices to ensure e active sales approach and assist the sales team personnel in closing sales whenever needed
• Brand Development, Social Media Marketing, - Strategic Consulting - including business plan, proposals & sales strategy development.
• Establishing, maintaining and expanding customer base.
• Monitoring team performance and motivating them to reach targets
Establishes sales objectives by forecasting and developing.
•Developing sales action plans- Establishing, maintaining and expanding customer base.
•Monitoring team performance and motivating them to reach targets
•Support STC Sales to sell VSAT services
•Searching for new opportunities and follow up with STC sales for corporate services & mega deals especially the military sector.
•Establishing new, and maintaining existing, relationships with customers.
•Managing and interpreting customer requirements. - Calculating client quotations. - Negotiating tender and contract terms- Co-coordinating sales projects.
•Preparing the managerial reports. - Meeting regular sales targets. (Achieved sales targets 2013, 2014 &2015 growth)
• Assistant sales director.
• Sales & strategies plan
• Managing sales team &Dealer activities.
• Corporate services & mega deals.
• Monitoring price development activities.
• Manage stock movement and ordering.
• Guide Customer Service Reps to provide customers with excellent support.
• Manage the Call center Operation: 24 hours/7days.
• Monitoring the calls from the ACD for the call Center
• Update Customer Service Reps on new technical and business aspects of concern to customers
• Preparing and maintaining reports of customer care activities.
• Coordinate time tables and shifts amongst Customer Service Reps
•Managing all Sales team & Showroom activities.
•Coordinate between Showrooms & logistic department
•Watching price movement in the market & development the prices lists.
•Preparing the Daily, Weekly &Monthly Sales reports
•Mange all the stock movement from & to the Showrooms.
•Handling all mobily services operation.
•Train the new seals staff How to use & sale the new products, how to deal with
Customers & how to operate the mobily System.
•Making a new agreement with new supplier & new dealer.
• Looking for new GSM products.
•Monitoring the call center activities. Establish communication Channels and
Coordination between the call center, Sales team and dealers.
•Guide Customer Service Reps to provide customers with excellent support.
•Manage the Call center Operation: 24 hours/7days.
•Monitoring the calls from the ACD for the call Center
•Update Customer Service Reps on new technical and business aspects of concern to customers
•Preparing and maintaining reports of customer care activities.
•Coordinate time tables and shifts amongst Customer Service Reps.
Bachelor of Science in Information Technology and Computing
•Sales & Communication course from Etihad Etisalat Company (Mobily) •Added value services course
excellent communication and negotiation skills •excellent computer skills: Microsoft Office Suite (