SR. Project Manager Devices & SIM Management / Integration projects
Orange - Egypt
Total years of experience :17 years, 5 Months
Purpose of this job:
1) Manage devices & SIM management platforms Dev. / Ops and its integration.
2) Manage SIM card / handset /Devices Testing & Certification
3) Manage set the architecture, dimensioning, and development of SIM/ Handset platforms/ infrastructure (OTA/ ADM/ HDM/ ICM)
4) Manage ICT / Enterprise projects development / Integration such as (Smart Metering - Smart water Metering - New capital smart projects, …etc.)
5) Responsible for manage all SIM/handset activities related to commercial projects starting from concept initiation till the commercial launch
Duties and responsibilities
• Study & validate concept documents received from commercial business owner and make a complete feasibility study for different projects ( SIMcards, eSIM, ADM, ICM, HDM & OTA).
• Work closely with the suppliers on hardware capacity, high availability, hardware redundancy, system and network security aspects, testing and benchmarking for SIM, Handsets services platforms.
• Ensure proper integration with all Orange network infrastructures (Core, provisioning, charging & billing).
• Act as a primary player in set the design, architecture and integration model for any new SIM & Handsets Services platform within Orange EG Network.
• Facilitate all supplier requirements within Orange EG infrastructure.
• Manage the installation of new platforms within Orange EG network.
• Perform the testing in co-operation with the operation team.
• Handover projects and documentation to the operations team.
• Maintain the SLA with the operational platforms under responsibility to cover:
• The capacity and customer penetration.
• New software releases and additional features.
• Comply with the company policies regarding security of information, safety, quality standards and business conduct standards.
• study closely traffic evolution, systems performance and service usage
• Study and plan new systems releases, upgrades and features with impact on customer experience and network performance.
• Maintain own technical competency and keep up with latest technological trends
• Ensure Operational efficiency with focus on automation and infrastrure enablement
• Manage supplier relationship in diffrent stages of the projects
• Align with Orange affiliates to ensure getting all the benefits from shared experience
• Ensure proper reporting on all levels / aspects related to department scope
• Carry out and implement the five project management phases; Initiation, Planning, Execution, Controlling, and Closing.
• Setup the project organization across the different functions teams within technology and other departments across orange
• Define project tasks and resources requirements.
• Facilitate the definition of project scope, goals and deliverables.
• Provide direction and support to project team.
• Recommend supplier/s for the desired product within the Tendering process.
• Resolve/ Mitigate the projects issues and risks along the project phases.
• Prepare & maintain technical project Schedules & monitor progress of the overall consolidated project plan to achieve on-time deliverables.
• Fulfill all needed budget approval and procurement follow-up to order needed project S/W or platform development and ensuring its alignment with the companies budget guidelines and the project business case.
• Adopt the company’s TTM (Time to Market), product development lifecycle and project management methodology/techniques to manage the nine knowledge areas of project management.
• Responsibility to do escalations to management whenever needed to move the project forward.
• Lead the team to achieve the requested targets.
• Provide on time coaching
• Ensure high team spirit.
• Ensure work life balance.
• Escalate whenever needed to move the project forward
A. Projects:
Achievements & Highlights:
Manage projects starting from the Concept approval till technical and product or service readiness (Project Launch), also responsible for technical implementation life cycle of the new services (RFQs, vendor evaluation, vendor selection, procurement activities and design).
Launched Projects:
Cloud based:
1) Enterprise Cisco Hosted Collaboration Solution (HCS): Provide to the Enterprise Customers or SME customers ( Enterprise Voice, Voice Mail & Integrated Messaging, Instant Messaging & Presence, Web Conferencing Presence, Customer Collaboration, TelePresence Conferencing and Mobility Services).
2) Storage as a Service: Offers a storage service to the Enterprise Customers or SME customers i.e. the local data (such as on a laptop) can be backed up to cloud storage; a virtual disk can be “synched” to the cloud and distributed to other computers; and the cloud can be used as an archive to retain (under policy).
3) ERP Sys.: Is an application for accounting, purchasing that helps SME companies to simplify their financials
4) My office service: https://www.youtube.com/watch?v=RLc-oVp402A
My Office offers:
• Domain: create local or international domains with your company name (.com or com.eg)
• Email: have several email accounts with your company name (ex: email@mycompanyname.com). Storage is up to 30GB per email.
• Website: easily build a professional website in simple steps and in several languages.
5) Cloud Pro : Cloud pro Offers Business drive & Polaris
• Business Drive offers a file-hosting-solution that helps the customer to protect, synchronize, upload, save and share data and documents securely on the cloud.
• Polaris service allows the customer to access and edit all the document formats in a single program on any device
6) Cloud Computing : allows to the customer to have SAAS, PAAS, IAAS & IVR as a Service https://www.youtube.com/watch?v=pgtiXmRE_ag
7) Zosar : is a geo-based location app that focuses on the power of location it is allows Business Entities to connect with their customers and attract new ones in a location-aware method
8) E-School: school management solution that facilitates the day-to-day activities of school's staff, parents and students, and provides different modules (Courses, HR, Calender, Student Attendance, Finance, Timetable, Student Information, Examination & Event Management).
Governmental based:
1) Metabe3 service: is a fleet management service, which allows to the customer to control and track the fleet or vehicles anytime anywhere. https://www.youtube.com/watch?v=cCUSwNKxL4Y
2) Government Handheld
B. Devices Management:
Achievements & Highlights:
1) Certifying all different types of devices and ensuring its alignment with the certification checklist & Orange applications.
2) Introducing a new devices process starting from type of the device till the delivery
3) Align with All devices provider to test & certify all devices before launching to market.
4) Create, Update & Fulfill Devices Certification Checklist Document (DCCD) for all devices (Handsets, USB modems, Routers, handheld, GPS devices and laptops) to make sure that the Devices meet the technology and the Commercial requirements.
5) Customer experience sense in testing the devices before launching to market.
Launched Projects:
1) LTE devices certification with the USIM
2) 3G & LTE devices projects
3) 3G devices certification
4) Customer Connection Kit (CCK) : customer connection dashboard interface of the Orange router or dongles
C. KPIs Reporting & Architecture Management:
1) Introducing a new Architecture evolution plans across (P&S) department integrated with all technology Platforms & Services.
2) Providing periodic KPIs Platforms reports to the Top management which shows evaluations, progress and platforms actual revenues to be compared with the Marketing forecast.
3) Updating the Architecture plans across (P&S) department & across technology.
Achievements & Highlights
Launched Projects:
1) E-Clinic (Medical SMS)
2) Schoobi
3) Mobile Baby
Key Responsibilities:
1) Manage products & services projects starting from T-1 approval/concept initiation till technical and product readiness/commercial availability.
2) Handle project completion to launch a product or a service within allocated budget, and complying with the company’s strategy and quality standards.
3) Carry out and implements the five project management phases; Initiation, Planning, Execution, Controlling, and Closing.
4) Adopt the Company’s Project/Product development lifecycle and project management methodology and techniques to manage the nine knowledge areas of project management.
5) Manage all the activities on Technology level to Certify all Handsets/devices/laptops/tablets/SW’s.
6) Produce & maintain the Architecture evolution plans across (PSD) department.
7) Maintain the platforms revenues dash board.
8) Maintain the Daily, Weekly and Monthly usage Dash Board for all IN & Service platforms.
9) Maintain the Daily, Weekly and Monthly Revenue Dash Board for all IN & Service platforms.
10) Maintain the Daily, Weekly and Monthly IN & service platforms performance monitoring.
11) Maintain the weekly Projects development Planner to monitor all projects from start to end.
12) Maintain the weekly projects Flash Dashboards to monitor all projects KPI’s into details.
13) Asses and validate the marketing traffic forecast to plan any future capacity extension.
Key Responsibilities:
1) Manage all the activities on Technology level to Certify all Handsets/devices/laptops/SW
2) Carry out service enhancement projects from the idea till implementation phase.
3) Produce & maintain the Architecture evolution plans across (PSD) department
4) Carry out platforms retirement initiatives on PSD level
5) Maintain the Monthly IN & Service platforms performance through monitoring Dash Board
6) Maintain the monthly Actual vs. Forecast analysis
7) Maintain the platforms revenues dash board
8) Maintain the Weekly usage Dash Board for all IN & Service platforms
9) Maintain the weekly IN & service platforms performance monitoring Dash Board
Key Responsibilities:
1) Software Maintenance:
• Installation of Mobinil applications & standard applications.
• Upgrades of software.
• Periodic checks of software functionality.
• Troubleshooting problems from Mobinil & standard applications.
2) Network and Communications:
Troubleshooting the internet connection.
Graduation Project: SMS Robotic Platform Navigator Graduation Project Grade: Excellent (A)
* School Education: El-Manara Language School (1987 -1999)