Contract Management & Customer Service Consultant
Nasser Bin Khaled Services
Total years of experience :11 years, 7 Months
#Accurately administer process assigned to the role within the operations portfolio covering efficient management of (Customers, Contractors & Assets).
#Ensure the customer is loaded, contract initiation, LPO’s, Activations and terminations having specific and high responsibility for accuracy and correctness.
#Receive and address customer queries via phone, mail or other communication channels.
#Understanding arrear management / Collections, restructure etc.
#Understand vehicle license renewal process, contract closure procedures and formalities involved in the release of mortgage etc.
#Being the reliable, responsive and professional interface of the company to the customers and dealers.
#Maintain excellent working knowledge of process improvement tools and methodologies assesses and documents process and make recommendations to improve the effectiveness and functionality of business processes.
#Respond to customer inquiries, complaints and comments on a daily basis, and determined corrective actions
#Perform core marketing duties and cross selling the bank products "loans and credit cards"
#Document all actions taken on an account
#Provide a positive customer experience that optimize service delivery and revenue
SUCCESS HIGHLIGHT:
#Consistently commended by management by management for customer service and intense job focus
* Review & Issuing the payments to suppliers.
* Prepare the necessary financial reports to the management.
* Review and approve of daily entries.
* Review and approve Sales Invoices.
* Following up the collection & issue weekly analysis for The outstanding debts and allocate the collection to each invoice.
* supervising staff.
Achievements:
* improving the annual sales of the company by adding new department to the company and managing it " financially and as a sales manager for the department" which reflected directly on the revenue of the company.
* working on a financial budget for the exhibitions which reflected directly on the exhibition expenses with 50% decrease.
* Review & Issuing the payments to suppliers.
* Prepare the necessary financial reports to the management.
* Review and approve of daily entries.
* Review and approve Purchase Orders.
* Review and approve Sales Invoices.
* Obtains client information by answering telephone calls; verifying information.
* Determines eligibility by comparing client information to requirements.
* Informs clients by explaining procedures; answering questions; providing information.
* Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. * manage and resolve customer complaints.
Bachelor of Commerce, Cairo University - Accounting Section.