PROGRAM MANAGER
CROWN PRINCE
مجموع سنوات الخبرة :5 years, 8 أشهر
Foundation specialized in building a bright future for Jordan’s youth by inspiring and driving their engagement to improve community well-being, leadership and participation, innovation, and entrepreneurship.
Responsibilities:
• Overseeing overall project implementation, collect and synthesize information, objectives, practices, and procedures related to a large-scale youth political participation program.
• Plan and organize large events, workshops, and conferences.
• Develop new and innovative strategies to strengthen the program's implementation.
• Planning and designing project implementation approach, monitoring progress, resolving issues and initiating appropriate corrective action.
• Development of training material and topics
• Expanding the foundation outreach by contributing with portfolio development and fund raising.
• Maintain quality assurance and the overall integrity of the project
• Managing the project’s budget, monitoring expenditure and costs
• Managing communications with program stakeholders and relations with all stakeholders
• Managing and recruiting project staff
• Established a clear understanding and execution of donor and organizational compliance protocols across the project and relevant department.
• Contributing to proposal developments and concept notes.
• Expanded the organization operational outreach by establishing fruitful partnerships and MOUs with INGOs, relevant governmental bodies, CBOs, and Jordanian universities
• Ensure proper reporting and documentation
• Representing CPF at partners, donor meetings and program related events and training.
a cross border project as a response for vulnerable communities in NES affected by the crisis in Syria.
Responsibilities:
• Ensured that relevant systems, tools and procedures in place for effective assessment, program implementation, and documentation, tracking & reporting of activities.
• For cash and voucher programming, ensure a regular system of continuous market monitoring & analysis.
• Developed eligibility criteria and appropriate tailored assistance through cash & vouchers and / or in-kind service & commodity support.
• Created and maintained systems ensuring effective and transparent use of financial resources for timely, accurate and informative reporting in line with donor and Mercy Corps policies and procedures.
• Contribute to draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.
• Represent Mercy Corps and the program to donors and other stakeholders as required in collaboration with the Emergency Program Manager.
• Developed and maintained effective working relationships with different UN agencies, INGOs, government authorities, and other key stakeholders to ensure active coordination, collaboration, and information dissemination in collaboration with the Emergency Program Manager.
• Communicate effectively to ensure overall project targets and donor obligations.
Planning & Team Management
• Develop annual, monthly, and weekly plans (work plan, delivery plans, etc.)
• Updating procurement plans on a regular basis
• Prepare Purchase Requests, Purchase Orders, and other documents related to project planning.
• Track all operations documents.
• Conduct distribution reconciliations on a regular basis / When needed.
• Identify indicators for assessment and work with the Monitoring and Evaluation Unit to translate them into tools. • Created a work environment of mutual respect where team members strived to achieve excellence in collaboration with the Emergency Program Manager.
• Hold the team accountable to weekly and monthly work plans, via work plan meetings.
• Coaching and training the staff with the aim of strengthening their technical capacity and exchanging knowledge within the team to capitalize their experiences in the field at agency level.
• Promote and monitor staff care and well-being establishing good PFA practices
Logistics and Procurement
• Supports the design of kit and technical specifications for commodities in coordination with relevant clusters. • prepare and develop quarterly and monthly dispatch plans when needed
• Support and follow-up on purchases, logistics and borders as needed.
• Committee member for NFI tenders.
• Project purchase orders.
• Procurement forecasting
• Documentation of partner WAYBILLs and GRNs
• Supports with vendor contract terms
Administration, Compliance, and Reporting
• Ensured compliance with donor regulations.
• Provided support to incident reporting to ensure smooth process.
• Assist in the completion of monthly projections and other requested documents.
• Support data gathering in order to draft accurate reports (biweekly, monthly, and final) in close coordination with MEL and MIS officers.
• Ensure completion and correct filing for grant and sector documents and donor reports.
Capacity Development and Partnership
• Worked with relevant stakeholders to assess, select, and review relevant vendors and partners.
• Supported the development and implementation of capacity building efforts for staff and partners in Amman and Syria.
• Worked with the Emergency Program Manager to develop trainings based on needs of field staff and partner organizations.
Representation and Coordination
• Participated in relevant meetings (in and out of Jordan).
• Represent sector as needed within Mercy Corps and as requested externally.
• Work with the Coordination Units to ensure smooth implementation of programs on the ground.
• An Active member in CCCM and NFI clusters, and a co-lead in the Cash technical work group, for North Syria.
Global relief, response and advocacy organization
Responsibilities:
• Answer beneficiary’s questions/inquiries thoroughly by clarifying and providing relevant information and take time with each caller as needed.
• Manage beneficiary’s requests and complaints in an effective and efficient manner.
• Assist beneficiaries with technical issues related to their e-cards.
• Follow up on beneficiaries’ cases with the supervisor to ensure that actions effectively taken.
• Maintain and update the hotline database using hotline-coding systems in recording the calls for the reports shared with the management.
• Manage the replacement Issues of lost or stolen e-cards and PIN codes by guiding the beneficiary with the partner contact details to apply for replacement.
• Assist Field monitors and partners in solving the beneficiaries’ issues and inquiries on site during the distribution cycle.
Represents World Vision in relevant sector working groups and interagency planning workshops in Jordan and at field level.
• Establish Cash Based Programming body of knowledge for WV Jordan, including developing success stories and lessons learned in the area of cash-based programming.
• Establish CBP library with collection of internal and external literatures including Learning Event reports, Evaluation Reports, Journal, etc.
• Be part of the CBP community of practice, internal WV and external like CaLP, and contribute to building WV’s expertise in CBP.
• Adopt and maintain relevant standard operational procedures (SOP) for cash interventions.
• Actively seek to use inventive approaches and new technology in the field of C&V programming, both for cash distribution, beneficiary selection and data collection.
• Conduct research on various cash transfer mechanism and able to advise the right mechanism to suit specific programming needs.
• Assume operational responsibility for all emergency cash & voucher interventions assist the department manager in designing of cash-based programming for sectoral needs.
• Design and manage the circulation of vouchers.
• In coordination with the M&E department, develop monitoring tools (for cash, voucher, food and GIK) and ensure the monitoring reports produced on time for management review.
• Develop M&E budget and ensure the funds are adequate for monitoring.
• Facilitate CBP training for WV Jordan staff.
• Ensure compliance within project systems and procedures.
• Ensure that the project is carried out according to planned budget lines.
• Together with Commodity Specialist to review and approve payment request (to beneficiaries or vendor).
• planning and implementing WFP activities and relevant humanitarian response activities if needed.
• Implement all WFP project activities based on the program objectives and intermediate results reflected in the detailed implementation plan.
• Ensure the accuracy and integrity of beneficiary data and update it as necessary.
• Conduct monitoring visits to the program sites to ensure the implementation of the activities
• Distribute WFP vouchers to the designated beneficiaries at the distribution sites
• retailers’ orientation for the voucher mechanism and redemption process
• prepare daily, weekly and monthly reports
• Ensure tracking the volunteers’ attendance during the distribution process and fill all the needed forms for their financial payment.
• Responsible of coordinating work with the volunteers at the distribution sites.
• Ensure that the WFP program implemented in ways that are responsive to communities and beneficiaries, in line with SC’s principles, values and strategic plan and compliant with SC’s procedures.