Hatim Piplodwala

• Configured and maintained Windows and Mac testing stations, including software installation, system setup, and peripheral configuration
across a high-throughput device processing environment.
• Inspected and processed mobile device inventory using PhoneCheck to assess condition and generate certification labels.

• Led a team of 2-4 student assistants per shift; primary technical contact for 20-30 daily users, resolving hardware, software, and CAD/CAM
issues hands-on across all lab equipment.
• Diagnosed and repaired faults across 3D printers, laser engravers, and CNC machines; trained new users and documented recurring issues to
reduce repeat escalations.
• Built communication and client-facing skills managing a fast-paced technical support environment, consistently resolving issues under time
pressure with minimal escalation.