حاتم Tuti

• Process and confirm guest room reservations made by guests on the phone, emails and fax.
• Input all reservations into the computer, recording all pertinent information and attend to
inquiries, complaints and requests regarding reservations.
• Remain up to date with all the promotions in and around the hotel and follow established
procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required
by Reservations Manager.
• Promote and maintain good public relations and endeavors to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per the Rotana standards; information received by
fax is inputted and check constantly the incoming e-mails.
• Converted booking inquiries into bookings and up-sell whenever an opportunity is identified.