Human Capital Executive
Freenlancer
Total years of experience :15 years, 9 Months
• Manage the organization's workforce and human resources strategies
• Develop and implement strategic plans for human capital management
• Design and implement performance management systems
• Foster positive employee relations, address conflicts, and promote a healthy organizational culture
• Collaborate with other executives and departments to align HR strategies with overall business objectives.
• Advising executives on matters of salaries, redundancy and employment law
• Analyzed data to identify support areas and drive program
• Formulation/implementation. Managed project creation, budget revisions, and status updates for optimal resource allocation
• Presented project information for successful ongoing project audits.
• Maintained internal expenditure control, ensuring financial accuracy and swift corrective actions.
• Work with senior management to create HR polices and procedures
• Develop orientation and training programs
• Wrote proposal for talent management program
• Create data for Employee benefits and administer benefits program
• Supervise the recruitment process
• Developed quality management system yearly plan
• Responded to department pending cases related to Quality management System ( QMS )
• Creating QMS documents ( policies, procedures, work instructions and process )
• Reviewed and measured process map
• Handled all requests of sub dealers and checked the inventory of Syriatel points
of sales is always just in time
• Supported frontliners in handling customer requests on time and in a high quality of
service
• Generated reports and worked on different systems ( CRM, SIS, ERP
• Solved VIP customer complaints
• Facilitated companies requests and VIP customers in order to help sales
coordinators achieve their target and keep in high quality of service
Handled Customer requests
Collected bills and payments
Specialized in Operation Management ( Quality Management system , Production Management and Supply Chain Management)
Bachelor degree in English literature