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Hayat Al Farra, Administration Coordinator, Sustainability team (office of CEO)

Hayat Al Farra

Administration Coordinator, Sustainability team (office of CEO)·Masdar – Abu Dhabi Future Energy Company (A Mubadala Company)

United Arab Emirates

Bachelor's degree, Mass Communication

Work experience

Total years of experience: 20 years, 2 months

Administration Coordinator, Sustainability team (office of CEO)

April 2009 - Present

Masdar – Abu Dhabi Future Energy Company (A Mubadala Company)

Abu Dhabi, United Arab Emirates

April 2009 - Present

• Work within a team to process and handle successful workshops, lectures, events
• A key player in research works for team members
• Completed written translation tasks for team members
• Key role in organizing and keeping records of steering committee and technical meetings
• Communicate and handle incoming and outgoing electronic communications on behalf of team
members
• Assist manager with preparation of presentation materials
• Provide efficient and professional filing documentation for team members

Company industry:
Electric Power Production & Transmission
Job role:
Administration

Customer Relations Officer, Sales & Marketing department

July 2007 - March 2009

Nakheel

Dubai, United Arab Emirates

July 2007 - March 2009

• Provide efficient and professional customer service to Nakheel’s clients
• Work within a team to process and handle successfully all client enquiries and complaints
• A key player in maintaining Nakheel’s brand and image and keeping its clients satisfied
• Key role member of property transfer department
• Handle document control activities (Receipt, filing, archiving, etc.)

Company industry:
Construction & Building
Job role:
Customer Service and Call Center

Events & Relations Executive, Events Department

June 2006 - May 2007

Dubai Press Club - TECOM Investments

Dubai, United Arab Emirates

June 2006 - May 2007

• Contributed to the overall advancement of the Dubai Press Club Membership System
• Organized several key press conferences and events
• Helped improve the yearly Ramadan seminar series, held at the Club
• Processed and coordinated member complaints, suggestions and enquiries
• Coordinated with national, regional and international journalists
• Coordinated several high profile (VIP) media visits to Dubai Press Club
• Translated important documents from Arabic to English
• Provided direct translation from Arabic to English for Dubai Press Club officials and visitors
• Acted as Master of Ceremonies for key press conferences

Company industry:
Publishing
Job role:
Marketing and PR

Intership, Communications Department

May 2005 - July 2005

United Nations Development Office – UAE

Abu Dhabi, United Arab Emirates

May 2005 - July 2005

• Contributed, by conducting intensive online research, to Red Crescent Authority project Child
Camel Jockeys, among other projects.
• Developed a Marketing Database of PR and Advertising companies.
• Edited UNDP brochure and newspaper advertisements.
• Designed advertisements for Children’s Rights project and Women’s Rights project.

Company industry:
Business Consultancy Services
Job role:
Marketing and PR

Education

American University of Sharjah

June 2006

June 2006

Bachelor's degree, Mass Communication

United Arab Emirates

Concentration: Advertising Highlight: Won 2nd prize in the International Advertising Association (IAA) Competition. Coursework: Included Writing for Mass Communication and: • Developing and designing brochures, advertisements and posters. • Developing advertising campaigns for AUS, YAHOO and UNDP • Analyzing and solving many PR crises as well as media law cases • Analyzing advertising plans of several major organizations in the UAE • Conceptualizing and conducting many public opinion surveys

International School of Choueifat – Sharjah

June 2002

June 2002

High school or equivalent, GCSE in Arabic & French

United Arab Emirates

Skills

Administration
Expert
Administration
Expert
Press
Expert
Press
Expert
Press Conferences
Expert
Press Conferences
Expert
French
Expert
French
Expert
Mass Communication
Expert
Mass Communication
Expert
Administration
Expert
Administration
Expert
Press
Expert
Press
Expert
Press Conferences
Expert
Press Conferences
Expert
French
Expert
French
Expert
Mass Communication
Expert
Mass Communication
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate