Hayat Hadji

Sell the services and solutions that the company/manufacturer offers. Maintain and grow a strong client base. Find new business opportunities and maintain a healthy pipeline for future deals. Respond to new and current client base regarding complaints and service enquiries.

Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions.
Maintain in-depth product knowledge to provide customers with the best, most accurate information possible.
Utilize persuasion techniques when necessary to close sales.
Handle customer phone calls and emails in a polite, professional, and prompt manner.
Take product orders from customers over the phone, via email, and in-person.
Oversee product shelves to maintain organization, adequate inventory, and initiate restocking when necessary.
Receive customer complaints and suggest necessary solutions and changes to address issues.
Operate a cash register or payment system to collect payments and process transactions for customer purchases.
Ensure cleanliness of all customer-facing areas to maintain a positive business reputation.
Behave respectfully and professionally to reinforce and elevate the business reputation and brand.

Arrange merchandise on shelves according to popularity and other criteria
Approach customers and offer them advice on products to persuade them to buy
Provide information and other services such as handling returns of merchandise
Locate products on behalf of customers
Deal with complaints in a patient and helpful manner
Take and record orders through a computer system in person or over the phone/e-mail
Update customer information in databases
Go the “extra mile” to meet targets
Monitor shelves inventory and unload new products when needed
Operate cash registers and close daily revenues
Maintain a clean and orderly environment in the store

Greeting and directing customers. Providing accurate information (e.g. product features, pricing and after-sales services) Answering customers' questions about specific products/services.