Acting head of Campus Card
Qatar University
مجموع سنوات الخبرة :18 years, 1 أشهر
Taking care of all the students ID card issuing and services.
Responsible for reporting results, following the escalation process, and dispatching issues to the proper channels.
• Track, follow-up and communicate to appropriate parties regarding ongoing issue resolutions and statuses for service tickets.
• Ensure compliance with help desk standards and operating policies and procedures.
• Keep abreast of policy and procedural changes and projects that affect IT services and the help desk function within the University and the IT Services department.
• Maintain confidentiality of information at all times.
my work nature is to be the first line of support for the QU staff, faculty and students for troubleshooting their desktops and laptops application issues by identifying the problems and recommend proper solutions.
o Able to manage all the helpdesk related work.
o Prepare reports to management.
o Coordinate between the different department to ensure better and quicker services.
o Coordinate all assigned and scheduled job for the Support specialists.
o Coordinate between third party vendor and IT department regard the delivery of services or replacement of defective under warranty parts
o Managing conflicts and users angers by trying to explain the proper procedures in fixing PC, Laptops or printers or provide a temporary solution until the problem in totally fixed.
o Promoting and educating the users about any new system emerge in within the campus whether by phone or sending steps by e-mail.
promoting E-statement project for QNB