هيثم الشوم

Sales manager recognized for contributions to record-setting sales figures, territory expansion and new account development. Proven ability to lead sales teams to achieve more revenue gains. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Experienced, “fearless” cold-caller and expert presenter, negotiator and closer.

Propelled business excellence, established and implemented well-defined sales strategy in line with business priorities to achieve the laid out strategic objectives towards sustainable development.

Accomplishments:
• Propelled business excellence, established and implemented well-defined sales strategy in line with business priorities to achieve the laid out strategic objectives towards sustainable development.

Key Responsibilities:
• Conceptualized and implemented best practices in vehicle sales, established plans consistent with dealership standards of productivity, and devises a strategy to meet/maintain goals.
• Dealt with leads and customers, propagated the holistic BMW experience to create sustained interest and engagement and assisted customers in finalizing deals.
• Endeavored to achieve total customer satisfaction through flawless execution/adherence to pre-established customer critical success factors, even after delivery.
• Suggested vehicle selections best suited to each customer’s stated needs and benefits in action during the vehicle test drive.
• Mastered complex product knowledge and kept abreast of new features, accessories, features, etc. to provide thorough product information, their benefits to customers whilst conducting demonstration to all prospects.
• Checked/ valued the used car, handled price negotiation, developed appropriate deal paperwork and successfully closed sale.
• Arranged for delivery and registration of vehicle. Ensured that the customer understands the vehicle's operating features, warranty, and paperwork.

Key Responsibilities:
• Developed and implemented sales plan, ensured top line sales goals and bottom line profit goals are met, by recognizing the profitability and revenue impact of all business opportunities.
• Reviewed daily sales achieved in comparison with established targets, identified strengths and weaknesses, established plans to achieve the goal.

Key Responsibilities:
• Drove sales, profitability and customer satisfaction scores by providing outstanding customer service, communicating features and benefits to clients resulting in long term loyalty.
• Implemented an integrated range of marketing concepts and strategies whilst marketing the goods across the local Kuwait market.
• Liaised between the company and the recommended global suppliers. Handled shipping the goods mainly from UK to Kuwait.
• Generated new business by prospecting, making follow up calls as well as to ensure each customer has a satisfactory experience.

Key Responsibilities:
• Administered day-to-day operation in the transportation and logistics department. Focused on improving logistics and warehouse performance entailing cost, service and capacity.
• Streamlined operations, controlled operating costs resulting in enhanced profitability. Identified, directed and focused resources whilst enhancing operations and service delivery.
• Directed purchasing initiatives, continuously evaluated existing suppliers, sought new ones to enhance services and reduce purchase cost, whilst maintaining quality.

• Administered day-to-day operation in the transportation and logistics department. Focused on improving logistics and warehouse performance entailing cost, service and capacity.
• Streamlined operations, controlled operating costs resulting in enhanced profitability. Identified, directed and focused resources whilst enhancing operations and service delivery.
• Directed purchasing initiatives, continuously evaluated existing suppliers, sought new ones to enhance services and reduce purchase cost, whilst maintaining quality.