shop manager
Goalkeeper Station
Total years of experience :20 years, 1 Months
Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
Ensure high levels of customers satisfaction through excellent service.
Complete store administration and ensure compliance with policies and procedures.
Maintain outstanding store condition and visual merchandising standards.
Report on buying trends, customer needs, profits etc.
Propose innovative ideas to increase market share.
Deal with all issues that arise from staff or customers (complaints, grievances etc).
Be a shining example of well behavior and high performance.
Additional store manager duties as needed.
Managed the work of 8 employees, increasing crew efficiency by 95%.
Maintained thorough knowledge of store merchandise and gained extensive knowledge of 6 new and non-traditional product lines.
Monitoring inventory, doing random and monthly inventory.
Training sellers on dealing with high-end customers.
Follow up on emails from the department regarding new products, follow up on the instructions issued and implement them, and support employees with the latest update.
Managing and overseeing shop operations, developing a routine for opening and closing, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability
Implementing human resource duties including recruiting, hiring, training and firing, managing schedules, assigning responsibilities and setting sales quotas and performance management based on metrics
Administrating accounting functions, meeting monthly, quarterly and annual sales and financial targets, managing the budget and generating payroll by adhering to payroll policy
Controlling inventory to ensure sufficient stock, daily and weekly counts, rotated and changed by season, shop specials or sales
Enforcing exceptional customer service, setting criteria for staff, establishing security and safety measures, creating emergency and lock-down strategy and ensuring health and safety compliance
Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels and appropriately handling broken or damaged merchandise
. Establish and monitor KPIs to achieve revenue goals and increase user engagement.
Author, manage, maintain, support, troubleshoot and optimize a holistic MDM program.
Create and manage all project planning and scheduling of all projects and work relate to MDM.
Recruit, train, and perform timekeeping in addition to accountability for balancing books and bank deposits.successfully manage and direct employees.
Create user stories, wireframes/mockups; overall UAT strategy and plan; conduct customer surveys and A/B testing for product enhancements.
Ensure that food preparation activities run smoothly.
Organize qualitative and quantitative user research and testing methods with adequate KPIs.
Work closely with UX team to create compelling mobile experiences for target personas.
Conduct revenue and ROI strategy sessions for short term and long term product direction.
Provide information about the latest mobile technology including cell phones, tablets, laptops, desktops and accessories.
Conduct weekly QA checks on all exams complete by staff technologists while coaching staff on image quality and proficiency.
Assist data analysts in defining data QA requirements, mobile data processing rules and steps need for investigating data issues.
Lead the business case development, ROI analysis, and feasibility, planning to provide new product recommendations to senior management.
Coordinate throughout sprint development cycles.
Schedule employees and ensure operations run accordingly and smoothly.
processing orders.
operating mechanical and IT systems.
operating machinery, such as forklifts and pickers, and ensuring it is in working order.
liaising with transport companies, suppliers and clients.
supervising use of specialised storage, such as refrigeration.
training, supervising and appraising staff.
maintaining statistical and financial records.
devising and monitoring rotas for staff.
ensuring that quality objectives and delivery deadlines are met.
managing budgets.
administering stock control.
keeping health and safety records, and ensuring compliance with health and safety legislation.
investigating accidents and troubleshooting problems.
Assist the Retail Store Manager in planning and implementing strategies to attract customers.
Coordinate daily customer service operations (e.g. sales processes, orders and payments).
Track the progress of weekly, monthly, quarterly and annual objectives.
Monitor and maintain store inventory.
Evaluate employee performance and identify hiring and training needs.
Coach and support new and existing Sales Associates.
Monitor retail operating costs, budgets and resources.
Analyze consumer behavior and adjust product positioning.
Conduct regular audits to ensure the store is functionable and presentable.
Make sure all employees adhere to company’s policies and guidelines.
Act as our store’s representative and set an example for our staff.
Defined and implemented a formal product development process, resulting in a 40% increase in sales.
recruiting, training, supervising and appraising staff
managing budgets
maintaining statistical and financial records
dealing with customer queries and complaints
overseeing pricing and stock control
maximising profitability and setting/meeting sales targets, including motivating staff to do so
ensuring compliance with health and safety legislation
preparing promotional materials and displays
liaising with head office.
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure.
Close sales and achieve quarterly quotas
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects within your assigned territory
Purpose of the Job:
•Worked as a trainee user data entry on focus program language it's a high level language, I putted the basics of all equipment of the Company on PC and print a report for all data by cods to my manager.
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