Front Office Manager
Auris Plaza Hotel
Total des années d'expérience :23 years, 2 Mois
Rooms, Winner of 2013 MENA Travel Award for Best New 5 Stars Hotel For
the Year 2012
Implementing and continually reviewing the policies procedures and standards
- Selecting, training, developing, scheduling and managing the team performance to
ensure efficient running of front office operations
- Supervise all front desk services and personnel to ensure guest receive prompt,
efficient and personalized service
- Maintains smooth relationship between management and guest by attending to
guest complaints, request and inquiries and by seeing the accommodation and
transportation of overflow guest in case of full occupancy.
- Frequently reviews the arrival report, thus ensuring all VIP’s and special request
rooms are blocked.
- Assists in promoting inter-hotel sales and in house facilities.
- Assists in determining training needs and in preparation of front office training
plan.
- Frequently checks the due outs and coordinates with front office employees in
handling guest problems upon check out.
- Authorize acceptance of walk in and extensions on busy days.
- Attend any meeting or training sessions are required by management.
- Carry out and supervise daily operation to ensure that all employees are trained
and well maintained at all times.