Customer relation manager
samsung
Total des années d'expérience :12 years, 9 Mois
Samsung Azizia branch - Customer relation manager Sept, 2011 - Present
• Supervised all customer service representatives’ and ensured customer satisfaction
• Handled client inquiries and resolved their issues in a timely manner
• Assisted various company employees’ in tough situations and determined the suitable course of action
• Ensured all company employees follow necessary protocols while dealing with clients
• Managed collecting due payments, issuing customer refunds, and sent client concerns to upper level management when required.
•2005-2006: High school, Saudi Arabia - Riyadh Alfaroq School, Seminars and Courses Attended: • English Course at English first intentional school • Training Course of Communication Skills. • Training Course of Time Management. • Training Course of Work ethic.