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Haza Ahmad, Account Manager

Haza Ahmad

Account Manager·YAM Marketing & Advertising Co

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 7 years, 4 months

Account Manager

January 2025 - April 2026

YAM Marketing & Advertising Co

Dubai, United Arab Emirates

January 2025 - April 2026

• Manage a portfolio of 15+ key client accounts, driving USD 1M in revenue and achieving 14-18% YoY
growth through strategic planning and performance-driven marketing initiatives.
• Acted as the primary client point of contact, ensuring 100% on-time campaign delivery and maintaining a 95%
client satisfaction rate.
• Led upselling of media, marketing, and advertising solutions, increasing average account revenue by 15% and
improving client retention by 10%.
• Collaborated closely with strategy, creative, and performance teams to deliver data-backed campaigns aligned
with client KPIs.

Company industry:
Advertising

Client Services Manager

January 2023 - January 2025

Calibre Media

Dubai, United Arab Emirates

January 2023 - January 2025

• Managed and nurtured 50+ client accounts, ensuring 95% client satisfaction and repeat business.
• Drove 40% YoY revenue growth and 30% increase in average deal size through strategic upselling and
cross-selling.
• Delivered campaigns that exceeded client KPIs by 35% and improved overall ROI by up to 2.5x.
• Reduced client churn by 18% through proactive performance monitoring and retention strategies.

Company industry:
Entertainment

Customer Success Manager

March 2021 - December 2022

XpertDigi

Lahore, Pakistan

March 2021 - December 2022

• Increased client engagement by 25% through structured onboarding, regular check-ins, and performance
reviews.
• Achieved a 93% retention rate and reduced churn by 20% through proactive success planning and issue
resolution.
• Drove 28% YoY account growth and a 35% increase in average deal value through upsell and cross-sell
initiatives.
• Acted as a trusted advisor for a $500K+ annual portfolio, improving campaign ROI by up to 2.8x.

Company industry:
Call Centers & Customer Care Outsourcing

Sales Manager

December 2018 - January 2021

Motive

Lahore, Pakistan Remote

December 2018 - January 2021

• Consistently surpassed sales targets, achieving 381 % of goal in Q120, 195% in Q220, 140% in Q320,
162% in Q420, and 145% in Q121, contributing to overall annual revenue growth of 72%.
• Demonstrated a proven history of implementing effective sales and retention strategies that drove team-wide
quota attainment above 130% and revenue expansion across key enterprise accounts.
• Excelled at building and nurturing strong relationships with C-level and mid-market stakeholders, resulting in a
40% increase in client renewals and an average portfolio value exceeding $2M.
• Adept at identifying high-potential opportunities, proposing tailored solutions, and driving company-wide
revenue, delivering average campaign ROI improvements of 2-3x and 20% pipeline growth per quarter.

Company industry:
IT Services

Education

University of Central Punjab

September 2022

September 2022

Bachelor's degree, Computer Science

Pakistan

Skills

CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
ACCOUNT GROWTH
Intermediate
ACCOUNT GROWTH
Intermediate
ADVERTISEMENT
Intermediate
ADVERTISEMENT
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
SOFTWARE AS A SERVICE SAAS
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate