Supervisor
City Mall
مجموع سنوات الخبرة :11 years, 7 أشهر
• Managing a team of 10 representatives.
• Monitor staff performance.
• Schedule the team members’ shifts and follow up on duty hours.
• Ensuring that customer care team is constantly delivering efficient and effective service to customers and tenants.
• Interviewing and evaluating team members.
• Training new representatives and holding quarterly training sessions.
• Supervising promotional campaigns and events.
• Providing daily, monthly, quarterly and annual reports to management.
• Filing and archiving all customer service department data.
• Analyzing survey results.
Community Manager. At Intra Design.
Volunteer at an orphanage.
2009-2012: (BA) Business Administration. University of Jordan.