Hazel W Gandie

• Promoted from Kitchen Helper to Assistant Cook based on strong performance and
reliability.
• Assisted with food preparation and kitchen operations in a fast-paced restaurant
environment.
• Maintained cleanliness and hygiene standards in accordance with food safety
regulations.
• Supported chefs with ingredient preparation and meal assembly.
• Worked collaboratively with kitchen staff to ensure efficient and timely service
delivery.

• Promoted to Team Leader in recognition of outstanding performance, leadership
skills, and commitment to customer service excellence.
• Led and supported a team of 14 customer service advisors in a fast-paced airline
customer support environment.
• Monitored individual and team KPIs to ensure performance targets and service
standards were consistently achieved.
• Conducted coaching sessions and provided ongoing feedback to improve agent
performance, productivity, and customer satisfaction.
• Managed escalated customer complaints and complex cases, ensuring timely and
effective resolution.
• Assisted customers with bookings, reservation changes, cancellations, refunds, and
travel-related inquiries.
• Collaborated with management to identify performance gaps and implement
improvement plans.
• Maintained high levels of service quality while supporting operational objectives and
team development.

• Assisted guests with check-in and check-out procedures.
• Responded to guest inquiries and provided information about hotel services
and local attractions.
• Managed reservations and updated guest records.
• Supported front desk operations and administrative functions.
• Maintained a professional, welcoming, and customer-focused environment.