hazem algazaly

call center agent at americana group

• Egypt - Cairo
• February 2009 to December 2009

•Effectively deal with job stress, angry callers, and upset customers. .
•Use the most appropriate way to communicate with different behavior types on the telephone.
•Apply the proper telephone etiquette to satisfy various customer situations.
•Identify voice skills and how to enhance a good telephone presentation.
•Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
•Taking orders from our customers.