Automotive Engineer
Ghabbour Auto
Total years of experience :9 years, 11 Months
GHABBOUR AUTO
Brands : (Hyundai, Mazda, Chery, Haval, Changan and Geely)
Service Center Team Leader
Responsible for technicians learning and knowledge
Responsible for color mixing
Responsible for following and ordering the special tools
Responsible for following and sharing all TSB from technical
support Department
Responsible for technicians productivity and efficiency
Provide the best possible quality of service which ultimately will
serve to bring in new customers.
Responsible for communication between Reception, Parts
Department, Workshop and customers.
Responsible for workshop working to capacity.
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Service Advisor
Brands : (Hyundai, Mazda, Chery, Haval, Changan and Geely)
Responsible for body and paint quotations
Responsible for warranty cases
Greet customers and offer excellent customer service .
Determine and diagnose car issues based on customer description
and vehicle condition.
Translate customer-reported problems to actionable work orders
for technicians to complete.
Ensure that automotive work provided to customers meets
company quality standards.
SKILLS
REFERENCES
CERTIFICATIONS
Handle and resolve customer complaints regarding services
Maintain customer records and enter data into computer databases
Informing customers about potential cost savings and warranty
protections.
Informing customers of changes in service or when their vehicle is
ready to be picked up.
Using my knowledge of our products and services to up-sell or
provide in-depth information about available parts and service
options to the customers.
Answering questions about service outcomes and scheduling and
booking appointments, vehicle drop-off, and vehicle pick-up.
Maintaining positive customer relationships to ensure repeat
business.
Ensures responsibilities of the service reception are carried out
according to the official service guidelines.
Handles customer complaints within the bounds of his authority.
Provide the best possible quality of service which ultimately will
serve to bring in new customers.
Responsible for communication between Reception, Parts
Department, Workshop and customers.
Responsible for keeping appointments and deadlines.
Responsible for organizing customer reception and flow of work.
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Acting as Section Head
Responsible for handling all customers issues.
Responsible for handling all workshop issues.
Responsible for paints materials availability and their conditions
Responsible for following and ordering the special tools
Responsible for following the status and maintenance for all
workshop devices
Ensures responsibilities of the service reception are carried out
according to the official service guidelines.
Handles customer complaints within the bounds of my authority.
Provide the best possible quality of service which ultimately will
serve to bring in new customers.
Responsible for organizing customer reception and flow of work.
Responsible for the workshop's parts and devices scraping.
Responsible of all working materials.
Responsible to finalize all Insurance company issues that serve the
company and the customer.
Following up with warranty department customer warranty/goodwill
Vehicles inspection
FACULTY OF ENGINEERING - CAIRO UNIVERSITY • Project Grade: Excellent “HVAC “
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