Hazem El-Behiry

• Handling Waqood applications and websites, managing operations and
communicating with the Business developers to make sure operations are
working seamlessly.
• Led and optimized enterprise-wide VMware vSphere infrastructure spanning
200+ virtual machines, achieving 99.99% uptime through pro-active
monitoring and maintenance.
• Supported SAP users on different modules.
• Spearheaded Microsoft 365 migration for 500+ users, including Exchange
Online, SharePoint, and Teams deployment while ensuring zero data loss and
minimal business disruption.
• Managed Windows Server infrastructure including Active Directory, Group
Policy, and security policies across multiple data centers.
• Automated routine operational tasks using PowerShell and Python scripting,
reducing manual intervention by 60%.
• Mentored junior IT staff and developed standardized operational procedures,
improving team efficiency by 35%.
• Led infrastructure capacity planning initiatives, optimizing resource allocation,
and reducing operational costs by 25%.
• Implemented ITIL best practices for incident, change, and problem
management processes.
• Conducted regular security audits and vulnerability assessments, maintaining
compliance with industry standards.

• Provide technical support and troubleshooting for a variety of software,
hardware, and systems from multiple technology vendors. This could
include servers, networks, storage systems, security products, databases,
operating systems, applications, etc.
• Respond to customer support cases and service requests. Analyze issues,
diagnose problems, and provide solutions or workarounds. Escalate
complex issues to higher support tiers if needed.
• Create and maintain technical documentation related to installation,
configuration, troubleshooting, operations, etc. for the various products
supported.
• Collaborate with vendor support teams and engineering to resolve
software bugs and hardware failures. Log and track product issues.

• Identifying, investigating, and resolving users problems with
computer/mobile software and hardware.
• Guiding users through diagnostic and troubleshooting processes, which
may include use of diagnostic tools and software following my verbal
instructions.
• Maintaining knowledge of technology innovations and trends.
• Perform other duties as assigned.

• Install and configure Oracle servers software and hardware.
• Manage network servers and technology tools.
• Set up accounts and workstations.
• Monitor performance and maintain systems according to provided
requirements.

• Receiving incoming requests from clients or coworkers and resolving
their queries.
• Taking input from users on their needs and clarifying any doubts.
• Delivering help desk solutions such as information about services and
processes.