Junior System Administrator
Optimal Technology Solutions
مجموع سنوات الخبرة :4 years, 9 أشهر
Optimal Technology Solutions:-
Junior System Administrator: January 2013 - Present
• Implements, install, configure, updates, monitors, supports, troubleshoot, and evaluate existing and new systems.
• Install, configure, and manage virtual machine resources
• Support company's cloud systems and environments with installations, configurations, patching, network and VLAN configuration, security configuration, DB and file backups, systems monitoring, and alerts
• Deliver continuous improvement of recipes, scripts and templates for deployment of cloud systems
• Share responsibility for providing support for users and (clients if needed)
• Keep current on relevant technologies, while always searching for the next emerging solution
• Secure the operations and data of the Bloom applications against theft, loss or disasters.
• Troubleshoot and maintain environment characteristics, including: server characteristics, logical disk layout, standard storage and servers' configurations and storage network configurations.
• Identify and schedule routine maintenance events for our environments.
• Deploy and manage associated application platforms used to manage the environment.
• Environment uptime that exceeds SLA metrics.
• Manage the integration of cloud based authentication and authorization systems with the Enterprise's directory system.
• Performs any other related duties as assigned by his direct manager.
WASLA Outsourcing:-
Service Desk Representative: November 2009 - January 2013
• Troubleshooting and Maintenance all Network devices & PCs.
• Handling & Solve end users problem via Phone, Mailing system, CRM ticket system & Manage Engine Service Desk Plus system.
• Contact vendors for Maintain our supplies, PC and Servers.
• Make sure that all team members provide the required info and support to end users.
• Dealing with ELASTIX server and VoIP technology.
• Deal with Digital and IP phone (Mitel)
• Troubleshooting networks connectivity problems (ADSL - SDSL)
• First line support for windows servers and desktop products.
• Excellent ability to support networked printers and Scanners.
• Document all our apps, services and servers.
• Provide 24\7 support via phone, mail and Site visits.
Vodafone EGYPT:-
Telemarketing Representative: January 2009 - October 2009
• Obtain and study information about clients needs, problems and his line history in order to offer effective sales presentations and appropriate assistance.
• Attract new customer to Vodafone from the competitors.
• Explain products or services and prices, and answer questions from customers.
• Handle any objection from the customer.
• Conduct client or market surveys in order to obtain information about potential customers.
• Troubleshooting customers problems.
• Handle complaints, even when handling unpleasant customers.
University Degree: B.Sc. in Information System University: Madena Academy Graduation Year: 2004 - 2008 Graduation Grade: Good Graduation Project Grade: Very Good