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Hazem Ismail, Customers System Analyst

Hazem Ismail

Customers System Analyst·Bupa Global - Egypt

Egypt

Bachelor's degree, Business Informatics

Work experience

Total years of experience: 6 years, 4 months

Customers System Analyst

June 2023 - Present

Bupa Global - Egypt

Cairo, Egypt

June 2023 - Present

● Reviewing suggestions for article improvements
on E-gain system.
● Communicating with different managers about
requested changes and their validity.
● Implementing the desired modifications after
ensuring their efficacy.
Company industry:
Other Healthcare Services
Job role:
Information Technology

SAP HCM/Successfactors Consultant

October 2019 - February 2022

Digital Business Systems (DBS)

Cairo, Egypt

October 2019 - February 2022

● Determining business needs via consultation,
business analysis, and targeted observations and
aligning the workforce with the business strategy
● Deploying SAP solutions and ensuring smooth
system integration.
● Developing & Configuring customized SAP solutions
● Writing testing scripts/programs to enhance
functionalities.
● Providing SAP system support and end-user
training.
● Performing rigorous documentation of SAP
processes and presenting reports.
● Work with other modules’ teams regularly and
handle multiple projects/technical tasks.
Company industry:
Management Consulting
Job role:
Consulting

SAP REFX Consultant

June 2019 - October 2019

innovatech

Cairo, Egypt

June 2019 - October 2019

Company industry:
Management Consulting
Job role:
Consulting

SAP YPP Trainee

November 2018 - February 2019

SAP

Cairo, Egypt

November 2018 - February 2019

SAP Young Professionals Program
Company industry:
Business Consultancy Services
Job role:
Consulting

Professional services Department

July 2017 - August 2017

eSmartSoft

Cairo, Egypt

July 2017 - August 2017

I had a 2 month internship where i was located in the professional services department,
which is in charge of solving customer issues related to programming bugs, analysis,
design, or programming of new requirements.
Company industry:
Software Development
Job role:
Information Technology

Education

German University

June 2018

June 2018

Bachelor's degree, Business Informatics

Egypt

GPA (point): 2.4 out of 5

GPA (point): 2.4 out of 5

2012 - 2018 Bachelor Thesis: Global Privacy standards of Blockchain Technology Grade: Very Good B+

Skills

CSS
Intermediate
CSS
Intermediate
HTML
Expert
HTML
Expert
JAVA
Beginner
JAVA
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
LEADERSHIP
Expert
LEADERSHIP
Expert
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
ORACLE DBA
Beginner
ORACLE DBA
Beginner
PROGRAMMING
Beginner
PROGRAMMING
Beginner
PROLOG
Beginner
PROLOG
Beginner
QUARK XPRESS
Beginner
QUARK XPRESS
Beginner

Languages

Arabic

Expert

English

Expert

German

Beginner

Training and Certifications

Certifications
SAP Certified Associate Consultant - SAP SuccessFactors Employee Central
Jan 2019
SAP Certified Associate Consultant - SAP Ariba Procurement
Feb 2019

Hobbies and interests

Smartphones geek/nerd, reading books, and playing guitar