Relationship Manager
Al Hilal Bank
Total des années d'expérience :15 years, 7 Mois
Involves working with clients to help them make the right decisions with their accounts and explain the financial services on offer to them.
Managing the financial products to ensure the service excellence to customers, with the maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
Joined and take the responsibility for establishing and managing several branches from scratch by coordinate with all other concerned departments to ensure that all the bank system applications are working continually and properly and report any incident.
Responsible for providing supervision leadership and control of cash operations and customer service team members in the Branch engaged in the front and back office operations; conduct orientation and on the job training for new employees; maintain standards of customer service in the daily operations to ensure all operational activities are carried out within the stipulated framework of policies and procedures.
Supervision leadership and control of cash operations to ensure all cash and transfers activities are carried out within the stipulated framework of policies and procedures.
Managing back office function in the branch to ensure the delivery of quality service to customers, maintenance of operational controls and compliance with regulatory requirements especially with respect to money laundering and risk management in the branch.
Ensure adherence to banks operating procedures. Liaise with auditors in respect of operational issues and arrange rectification of comments.
Handle cash Dirhams and foreign currencies for cash deposit and withdrawal.
Receiving and transferring cash from/to the Central Bank & Head Office.
Monitoring market rates, selling and buying currencies from customers and market.
Controlling the customers waiting time, handling all customer complaints and attending to all customers needs.
Diploma in System Analysis & Design
B.B.A (Bachelor of Business Administration)