Technology Support Manager
Jordan Ahli Bank
Total years of experience :16 years, 0 Months
irect and coordinate a team of tech support specialists/help desk technicians
Prioritize IT-related problems as they come in to Help Desk/IT Support/System Admins and escalate when necessary
Assign problems/tasks to tech support specialists
Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur
Analyze situations and determine resources needed to solve them
Make decisions quickly, often with limited information
Dealing with :
Active Directory
Windows Server 2012
SCCM
Office365
Exchange server
System Administrator
Working on GRG (ATM, Deposit, Recycler) Machines, with the following tasks :
- liaising extensively with external or internal clients;
- analyzing clients' existing systems;
- Translating banks requirements into highly specified project briefs;
- Identifying options for potential solutions and assessing them for both technical and business suitability;
- drawing up specific proposals for modified or replacement systems;
- presenting proposals to clients;
- working closely with developers and a variety of end users to ensure technical compatibility and user satisfaction;
- ensuring that budgets are adhered to and deadlines met;
- drawing up a testing schedule for the complete system;
- overseeing the implementation of a new system;
- planning and working flexibly to a deadline;
- writing user manuals;
- providing training to users of a new system;
- keeping up to date with technical and industry developments.
Roles and Responsibilities:
- Taking a complete review of the system to be developed
- Developing the system development life cycle and get it approved from System Developing Expert
- Writing a code for the special and new features of the system
- Fetching the code of repeated features and applications from design of old systems
Languages: Vb.net, Asp.net, C#, C++, JSP, AJAX
Database engine: MS Access, SQL Server, Foxpro, My SQL, ORACLE
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Building small software solutions from A-Z
Managing customer requirements .
Building a project plan.
Building software user manuals.
Building a Troubleshooting manual .
Languages : C++, VB6, HTML, JAVA
Database engine : Access, Foxpro