Heba Abdullah

Jan 2016 - Feb 2017 (Temporary)
March 2017 - Up to date
Rental Coordinator
Responsibility:
• Provide customer service and act as the contact person for Rental Portfolio
• Handle and resolve client/tenant’s complaints in a professional manner
• Prepare the lease offer, lease agreement, and carry out other documentation as required.
• Issue renewal notices, prepare SPA/ Lease Agreement.
• Prepare letters, memo’s, purchase requisitions related to Rental Portfolio
• Follow up on payments and prepare receipts for payments received and forward the same to Finance
• Any other job entrusted by the management from time to time

• Great Executive office visitors and assist them as required
• Answer phones and direct all incoming calls to appropriate party promptly and efficiently
• Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution
• Open, sort, and distribute incoming correspondence, including faxes and email.
• File and retrieve corporate documents, records, and reports.
• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
• Management and recording of all incoming and outgoing mail to ensure a data base for future reference is maintained for speedy and accurate future reference
• Managing all internal and external queries and requests, responding and re-directing accordingly.

- Welcome the guest
- Assist the gust and the staff
- Handel all the on\out going mail & emails
- take the notes and delivered to the concern person
- answer all incoming calls and transfer it to concern department & person
- arrange and book for the meetings.

Handling the incoming calls, handling the incoming emails and divide the them .
Keeping a record of all official documents and archive them .

• Adding all the customers data to the system as per the application filled and signed b them, also contacting the customers to update their old information and fill all missed data, also update on the system will be done accordingly.
• Keeping a record of all official documents and communication between the bank and the customer.
• Handel income/outgoing e-mails.
• Handel the coming / outgoing mail post.
• Handel income calls and takes the important note from the staff.
• Keep a daily, weekly and monthly record for the work that has been done.

Contact point verification for the customers loans applications, by using all possible way to get an official confirmation on all data mentioned on the customer loan application to get it approved from the bank.

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Tests customer and account system changes and upgrades by inputting new data; reviewing output.
• Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
• Maintains customer confidence and protects operations by keeping information confidential.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures; reporting needed changes