Pharmacist
El Ezaby Pharmacy
Total years of experience :4 years, 10 Months
* 17th November2006 to 26 August, 2008. Pharmacist at El Ezaby Pharmacy,
Egypt.
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• Screened customer service enquiries and referred to pharmacists
• Under supervision, gained experience in dispensing and counseling
customers in use of prescription medications and pharmacotherapy
treatments under Methadone/Buprenorphine Programs
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• KEY SKILLS AND COMPETENCIES
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* Keeping up to date with developments in the pharmaceutical industry.
* Able to provide quality face to face customer interaction.
* Pharmaceutical Operations
* Prescription Dispensing/Compounding
* Customer Relationship Management
* Inventory Control
* Vendor Relations/Negotiations
* Product Safety/Quality Assurance
* Pharmaceutical Research
* Patient Counseling
* MS Office (Word, Excel, PowerPoint, Access
* Development of clinical pharmacy skills including monitoring patient therapy and drug information through inpatient and outpatient hospital services and clinical ward rounds
* Confident communication and decision making skills to provide informed
advice on OTC lines to customers in a community pharmacy environment
* Well-developed interpersonal and team work skills to operate effectively as a
member of multi-disciplinary teams and contribute to high quality patient
oriented service
* 26 October, 2004 to 31 October, 2006. Pharmacist at Mohamed Kamel
Pharmacy, Egypt.
! • Accurately dispensing drugs to patients according to a doctor's
prescription.
• Checking prescriptions for errors & making sure they are appropriate for patients.
• Measuring, packaging, labeling and recording medications issued to patients.
• Instructing patients on how to use medications, possible side effects and storage.
• Contacting and working closely with other healthcare professionals.
• Answering questions from patients and staff about medicines.
• Ensuring the accuracy of all prescriptions, products and services supplied.
• Helping to develop the pharmacy's electronic discharge system.
• Managing and resolving complaints.
• Talking to regular patients to see how their treatment is going.
• Able to trains and supervise Pharmacy Assistants.
• Communicating with customers sympathetically and supportively.
• Redesigned workflow for mail-order pharmacy operations to reverse prior
history of lost prescriptions.
• Maintaining pharmaceutical stock, creating inventories and ordering more
drugs.
• Recognized for ability to manage a high volume of patient accounts.
Consult with hundreds of physicians and patients to fill prescriptions,
review side effects, discuss drug interactions and resolve medication
delivery problems.
• Cultivated strong network of physicians, resulting in an average of 100
new patient enrollments monthly. Improved morale of coworkers by rewarding good work performance, leading by example and using humor to diffuse stressful situations.
• Responsibilities for stock ordering and retail display
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* Summer 2004 Mohamed Kamel Pharmacy, Nasr City, Egypt
• Assisted in the preparation of medicines and attached dispensing and cautionary labels
• Delivered medications to hospitals and aged care facilities
• Recorded dispensing activity and customer enquiries on database
• Script sorting and provided customers with recommendations on OTC lines on pharmaceutical and cosmetic products
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• Working Experience
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* Summer 2003 Training in EIPICO pharmaceutical co.
• Improved drug-inventory management system to reduce waste and eliminate back orders.
* Summer 2002 The Nile Co. for Pharmaceutical and chemical industries
• Having a good knowledge about manufacture of medication
• Orientation in sterilization department, and quality control department