Heba Ahmad

English Language Instructor at Concept

• Egypt - Cairo
• August 2016 to November 2016

-Help clients understand English, speak it and be able to write and read it.
- Prepare lesson plans and activities.

English Language Instructor at Direct English

• Egypt - Cairo
• May 2016 to August 2016

-Help clients understand English, speak it and be able to write and read it.
- Prepare lesson plans and activities.

Senior Technical Advisor at Teleperformance Egypt – Samsung UK

• Egypt
• July 2010 to November 2015

-Handling customers’ complaints that may arise regarding technical issues with their Samsung devices.
-Supporting the Samsung emailing team on a daily basis by responding to customers’ emails and online requests by solving either technical or general inquires.
-Handling escalations

Operator at ECCO

• United Arab Emirates
• April 2010 to July 2010

English teacher at Kiddieland Preschool

• November 2009 to March 2010

-Preparing children for kindergarten
-Work with children in groups or one on one

Telesales agent at Ameco Tech Corporation

• November 2007 to March 2010

-Closing deals
-Handling customers’ complaints that may arise regarding billing..
-Assisting colleagues as a floor walker; helping them with challenging cases, system errors, and help them to improve their product knowledge.

Senior Technical Support representative at Samsung

• United Arab Emirates
• to

the Audio Visuals and Digital Imaging Department
Job Description:
-Handling customers’ complaints that may arise regarding technical issues with their