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Heba Ahmed, Customer Support Team Leader, Social Media Moderator & Account Manager

Heba Ahmed

Customer Support Team Leader, Social Media Moderator & Account Manager·Waffarha.com

Egypt

Bachelor's degree, المحاسبه واداره الاعمال

Work experience

Total years of experience: 13 years, 10 months

Customer Support Team Leader, Social Media Moderator & Account Manager

September 2013 - Present

Waffarha.com

Cairo, Egypt

September 2013 - Present

المسئوليه الكاملة عن قسم خدمه العملاء و التعامل مع اصحاب العروض من فنادق او مطاعم و غيره

Company industry:
Modeling & Talent Agency
Job role:
Customer Service and Call Center

محاسبه

October 2012 - April 2013

الشركه العربيه للطوب الرملي

Cairo, Egypt

October 2012 - April 2013

امساك جميع حسابات الشركه و الاقرارات الضريبيه وحسابات البنوك

Company industry:
Accounting
Job role:
Accounting and Auditing

خدمه العملاء

December 2011 - May 2012

IPA

Cairo, Egypt

December 2011 - May 2012

متابعه العملاء

Company industry:
Primary, Prep, & Secondary School
Job role:
Customer Service and Call Center

Education

جامعه حلوان

May 2011

May 2011

Bachelor's degree, المحاسبه واداره الاعمال

Egypt

GPA (percentage): 69.1%

GPA (percentage): 69.1%

حاصله على بكالوريوس التجاره واداره الاعمال قسم المحاسبه جامعه حلوان بتقدير جيد بنسبه 69.1%

Skills

Marketing
Expert
Marketing
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Accounting
Expert
Accounting
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Customer Service
Expert
Customer Service
Expert
Handling Customers and Handling Merchant
Expert
Handling Customers and Handling Merchant
Expert
Marketing
Expert
Marketing
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Accounting
Expert
Accounting
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert

Training and Certifications

Certifications
شهاده اجتياز رخصه القياده الدوليه للحاسب
كايرو اكاديمى
Nov 2008 - Feb 2009
تدريب لمده شهر
بنك الاسكندريه - فرع مسره
Jul 2007 - Jul 2007