Heba Al-Harbi

• Administrative Support: Provided high-level administrative support to
executives and management.
• Calendar Management: Managed complex calendars, scheduling meetings
and appointments.
• Correspondence Handling: Handled incoming and outgoing
communications, including emails and phone calls.
• Meeting Coordination: Coordinated and organized meetings, including
preparing agendas and taking minutes.
• Document Preparation: Prepared and edited documents, reports, and
presentations for internal and external distribution.

• Inbound Call Handling: Managed high volume of incoming customer calls,
providing quality service and support.
• Issue Resolution: Resolved customer complaints and inquiries in a
professional and efficient manner.
• Product Knowledge: Developed deep understanding of company products
and services to assist customers effectively.
• Data Entry: Accurately entered customer information and service requests
into the system.
• Customer Feedback: Gathered and documented customer feedback to
improve service quality and customer satisfaction.

• Executive Support: Provided comprehensive administrative support to
company executives.
• Travel Arrangements: Organized travel itineraries, accommodations, and
logistics for company executives.
• Meeting Coordination: Scheduled and coordinated meetings, conferences,
and events.
• Document Management: Managed documents, reports, and correspondence,
ensuring accuracy and confidentiality.
• Office Organization: Maintained organized office systems and procedures to
enhance efficiency and productivity.