Customer Service Team Leader
ALFUTTAIM
Total years of experience :12 years, 10 Months
Training new joiners Team in our system-SAP-CEM.
Creating sales lead for new car BYD and handling all inquiries.
Answering customer inquiries for sales and after sales Lexus and Toyota
Answering inbound and outbound calls.
Charging customer when renting cars
Arranging recovery when customer need RSA for 24 hrs.
Answering and doing online booking through chat-what’s up-and many.
Handling Team leaders email.
Supporting Egypt team with their requests.
Handling online booking.
Calling customer care service in new vehicle and help them to connect their
car with application and keep them updated
Sending email to service center to follow up with customer car status
Making sales lead and pass them to showroom and follow up with them to
close the deal.
Solving many RCA Problems
Solving customer inquiries for sales and after sales Lexus and Toyota
Coordinating office activities and operations to secure efficiency and compliance to company policies. Supervising administrative staff and dividing responsibilities to ensure performance. Keep stock of office supplies and place orders when necessary.
fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
working on H.H sheikh mohammed bin rashid project to smart learning
Was handing all Rak school distributing the devices to principles and teacher explaining to them how to use the devicing and helping them if they have any problem.
Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Follow up to ensure that appropriate actions were taken on customers requests.
charging customer while he is not in our office
make a reservation
receiving call from customer and making reservation give the customer an idea about our car and try to convince him on which car to rent either for long time or short time period.
using all computer interface quickly
solve all customer problems
is to oversee and maintain all aspects of a company's computer infrastructure. This includes maintaining networks, servers and security programs and systems. work in almost any type of industry and often oversee departments of 20-50 IT employees.
communications with existing parents, handling queries and being the liaison between other school personnel and departments. - Promoting the school to new parents, coordinating school tours and events and creating newsletters for new and existing parents.
working on internet home device section in etisalat
assist callers who have questions regarding the services or products of a company. They use communication scripts during inbound and outbound calls to sell services or products to customers while using their knowledge of company policies and practices to answer questions.
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls. Receiving and sorting daily mail.
for VIP Customers
Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales.
salling computer devices
hotel reservation system