Senior Operations Officer
National Bank of Abu Dhabi
Total years of experience :17 years, 2 Months
Abide with the operations policy to guarantee adequate procedures and avoid audit comments
Efficient and effective monitoring of cheques flow i.e. inward and outward
Implementing well defined and strict control mechanisms and tools to ensure error elimination
Precise and proficient practice of the operating standards in cheques management, central bank reconciliations, dashboard updates and other control activities
Ensure team awareness and full compliance of all policies, rules and regulations
Managing the deployment of staff resources to ensure an optimized work-life balance and a sleek processing of all activities and duties
Managing the operational risk of the team to avoid operational / financial losses
Monitoring and managing performance & action goals through proactive managerial techniques
Control and monitor timely production of required daily, weekly, monthly and quarterly reports ensuring that they reach the concerned departments
On-job coaching on technical and operational skills and techniques
Contribution to the process development or enhancement meetings
Ensuring staff motivation, recognition and constructive feedback is given
Ensure diligent compliance to the operating procedures and processes
Highlighting and escalating any technical errors and/or flaws
Identifying possible operational risk issues and notifying the supervisor
Effectual management and processing of inward / outward clearing cheques
Verify Customer’s signature for all inward cheques in image clearing system(ICCS) and other technicilities before authorizing for payment
Process and post inward cheques paid in Unpostable queue
Balance all 4 GL’s through proofing.
Inform supervisor in the event of any error or omission in the vouchers or journal postings so that the concerned section is advised for corrective action.
Handle inquiries related to the range of accounts assigned and prepare timely reply/follow-up for all the inquiries initiated from customers/banks
Ensure all Suspense accounts are nil before the close of every working day
Ensure settement enty EOD passed
Process and post failed items in Outward clearing
Performing additional tasks and responsibilities as assigned by supervisor
Managing cheque payments in accordance to the processes and procedures
Ensuring all activities are conducted in a timely manner to meet the agreed turn-around-time
Adequate checking of documents and cheques
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