Heba Hannafy, Corporate Credit Administration officer

Heba Hannafy

Corporate Credit Administration officer

Arab African International Bank

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting - English section
Experience
17 years, 8 Months

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Work Experience

Total years of experience :17 years, 8 Months

Corporate Credit Administration officer at Arab African International Bank
  • Egypt - Cairo
  • My current job since October 2012

- Handle corporate credit operations on a case-by-case basis as per credit appraisal terms.
- Review all credit appraisals and offering tickets presented by the Corporate Marketing department for any credit facility being granted in order to ensure proper implementation.
- Adjust limits for credit lines as per approved credit appraisal.
- Calculate required drawing power for contracts, export L/Cs, purchase orders and receivables by a non-computerized manual excel sheets.
- Share-supervision operating 75% corporate credit facilities a portfolio (without loans).
- Consolidate and review all corporate borrowers’ insurance policies for borrower’s approved credit appraisal’s conditions.

Trade Finance officer at Arab African International Bank
  • Egypt - Cairo
  • September 2010 to October 2012

- Issue all types of letter of guarantees
- Calculate letter of guarantees and documentary collections commissions and charges.
- Prepare swift messages for incoming / outgoing documentary collections.
- Prepare shipping documents, affect payments and trace proceeds for incoming / outgoing documentary collections.
- Maintain files for import / export letters of credit.
- Record and process all accounting entries on the bank system to be reflected on the bank books.
- Prepare all required reports and correspondences.
- Organize and coordinate with centralized operations division concerning letter of credit and letter of guarantees according to the bank’s policies and regulations.

Bill and Collection officer at Arab African International Bank
  • Egypt - Cairo
  • May 2008 to September 2010

- Checks & bill collection through swift and clearing session.
- Pension checks collection.
- Settlement of clearing session results.
- Issue certified checks & bank drafts.
- Add checks for collection to correspondent banks.
- Give authorization to other branches to debt for checks payment.
- Settlement of branch and computer suspense accounts.

Operations officer at Arab African International Bank
  • Egypt - Cairo
  • April 2007 to May 2008

- Open current and saving accounts.
- Block and activate accounts and dormant accounts.
- Issue time deposits and certificates of deposits and follow up client’s instructions.
- Follow up overdraft accounts reports to minimize and make sure to be covered in the monthly report.
- Transfers between accounts and make forex transactions.
- Issue certificates such as certificates to competent authorities and embassies, balance certificates, pension certificates and corporate capital certificates and follow up the procedures,
- Issue checkbooks for individuals and corporate clients and stop checks.
- Add clients and power of attorneys signatures to the sign master, provide a clean sign master monthly report and make sure that it is up to date.
- Responsible for inheritance accounts and its distribution.

Customer Service officer at Citibank
  • Egypt - Cairo
  • September 2006 to March 2007

- Satisfy our client’s needs through professional operational service providing product awareness and utilizing cross selling techniques.
- Deal effectively with customers by understanding the key elements of customers’ mentality and psychology.
- Very wide knowledge in consumer banking fields and Citibank products and services.
- Identify potential customer opportunity to deepen customer relationships to make sure that the customer is updated to all of the latest products and policy information and also to make cross selling.
- Find the proper solution for all customer complaints in minimum time frame in a friendly and efficient manner with professionalism.
- Maintain up to date knowledge of products and services features and related procedures.
- Communicate with other internal departments to resolve customer problems, inquires and requests as necessary.
- Sell and cross sell banking products and services as appropriate to customer needs and generate sales and lead to other units to follow up.
- Find the proper solution for all customer complaints in minimum time frame in a friendly and efficient manner with professionalism.
- Maintains up to date knowledge of products and services features and related procedures.
- Communicates with other internal departments to resolve customer problems, inquires & requests as necessary.
- Selling and cross selling bank products and services as appropriate to customer needs and generate sales leads to other units to follow up.

Education

Bachelor's degree, Accounting - English section
  • at Faculty of Commerce & Business Administration
  • June 2006

Specialties & Skills

Issuing
Administration
Deposits
Credit Facilities
Cross Selling
ACCOUNTING
ACCOUNTS IN
ALL ACCOUNTING
BETWEEN ACCOUNTS
CLIENTS
COLLECTION
COLLECTIONS
OPERATIONS
SHIPPING

Languages

Arabic
Beginner
English
Expert