Deputy branch manager
commercial international bank
مجموع سنوات الخبرة :14 years, 10 أشهر
• Propose amendments / update to the procedures that may improve or better control the functions and submit to the Branch Head
• Coordinate with the heads of other departments branches in matter of mutual business related interest.
• Evaluate staff performance and recommend professional status changes, or manpower requirements.
• Ensure staff awareness and adherence to the SOP’s policies, bank Code of Conduct, appearance, safety instructions, internal related policies and procedures, CBE regulations, Banking Law, AML law and Secrecy Law.
• Implement the department workflow to maximize efficiency and quality.
• Manage health and safety, security, and emergency systems, capabilities and staff awareness, according to bank policy and relevant law, branch premises, tidiness, cleanliness etc. ensuring that all controls are in place according to bank policy and relevant law.
• Assist Branch Head in controlling costs and overheads, and all factors affecting the profitable performance of the division.
• Improve process and speed up services .
• Ensure implementation of “Anti-Money Laundering” Law and “Know Your Customer “ concepts.
• Maintain strong relationships with the branch’s customers.
• Replace Branch Head during his absence .
• Solve customer problems immediately.
• Attract new customers to increase CIB market share.
• Set priorities to subordinates, distribute workload, set time frame for implementation and follow up on performance.
• Transfer knowledge, guide and act as role model for younger staff and subordinates.
• Authorize the outcome/output of the preparer and checker levels according to the bank’s SOPs and manuals.
• Coordinate with the heads of other departments in matter of mutual business related interest.
• Prepare the necessary data needed for measuring business performance and plan for enhancement.
• Implement the departments workflow to maximize efficiency and quality.
• Participate in achieving the assigned targets and business plan.
MBA from Faculty of Arab academy for science and technology