هبة صقر

Answer phones and respond to customer requests.
•Sell product and place customer orders in computer system.
•Provide customers with product and service information.
•sell products and services.
•Transfer customer calls to appropriate staff.
•Identify, research, and resolve customer issues using the computer system.
•Follow-up on customer inquires not immediately resolved.
•Complete call logs and reports.
•Research billing issues.
•Research misapplied payments.
•Recognize, document and alert the supervisor of trends in customer calls.
•Recommend process improvements.
•Other duties as assigned.

Entailed all Normal Duties of Administration (Typing, Translations and Incoming Correspondence

Designed as a Ticketing and Reservations Officer


May'94 - May' 95 Mesilah Beach Travel Agency
Designed as a Ticketing and Reservations Officer