Training Manager
Alagzakhana Pharmacies
Total years of experience :15 years, 9 Months
1-Supervising pharmacy staff to ensure staff compliance with company policies, MOH regulations, governmental bodies’ regulations and traditions of society.
2-Managing pharmacy staff to achieve company goals.
3- Ensuring staff & store readiness for providing the best shopping experience for the customers.
4-Pharmacy staff appearance.
5-Pharmacy appearance and internal conditions.
6-Pharmacy visual merchandising, pricing labels updates & items display.
7-Ensuring the right implementation of promotional activities and vendors’ contracts.
8-Ensuring effective execution & contribution of pharmacy staff in company new projects and initiatives.
9-Ensuring availability of safety tools & compliance of the staff to the safety procedures against accidents (thefts, fire, floods).
10-Review sales & sales KPIs with pharmacy staff in order to achieve pharmacy financial targets.
11-Executing all monthly admin works required (expenses, discounts, WH reconciliation, returns to WH and personnel duties).
12-Reporting market feedback (competitors, pricing, infrastructure and customers’ complaints).
13-Conducting on job training, coaching & mentoring for pharmacy staff.
13-Evaluating pharmacy staff.
14-Communicating internally with pharmacy staff, store operation management, WH, CS and store demand, IT, commercial, governmental affairs, Finance, HR, location& maintenance.
15-Communicating externally with customers, medical representatives, MOH and governmental inspectors.
Entity: Roushdy pharmacies - Main Branch.
Duties & Responsibilities:
* Accept and dispense prescription medications.
* Provide consultation on prescription and non-prescription
medications for storage, dosage, side effects, and drug
interactions.
* Provide advices on selection of Over-The-Counter medications.
* Educate patients on proper handling of medical devices such as
blood pressure monitor and glucose meters.
* Supervise pharmacy staff members.
* Follow up & maintain proper pharmacy stock level.
* Respond to customer concerns, questions and problems regarding
prescriptions and service.
* Monitor pharmacy cleanliness and staff appearance.
* Coordinate pharmacy schedule. Review pharmacy sales, expense
and productivity figure with pharmacy manager to achieve target.
* Follow up expiry of all products in the pharmacy monthly.
* Responsible for all daily and monthly contract prescriptions.
* Communicate with other branches and WH to make orders or
returns.
* Communicate with other company departments in necessary.
Entity: VACSERA Pharmacies Of the Egyptian holding company for
biological products and vaccines (EGYBLOOD)
Duties & Responsibilities:
* Responsible for whole purchase process.
* Ordering medicines from suppliers and working closely with them.
* Monitoring data management to keep right products, contract,
pricing and invoicing information.
* Communicating needs & objectives to managers & key personnel.
* Negotiating contracts to reduce costs and achieve maximum
efficiency and getting the best offers.
* Meeting medical representatives.
* Managing budgets.
* Keeping statistical and financial records.
* Planning delivery timetables for each pharmacy.
* Ensuring pharmacies have enough stock and keeping additional
inventory helps when demand increases unexpectedly.
* Planning for higher profits
* Respond quickly and efficiently in order to improve customer
satisfaction.
courses: of The Trainer Certificate (T.O.T) Feb 2017
. Grade: very good.
. Grade: Good.
. Graduation Grade: Good. High school degree