QUALITY AND PLANNING COORDINATOR/ QUALITY TEAM LEADER
Jordan Engineers Associations
Total years of experience :11 years, 10 Months
Quality Team Leader
● Guided, advised and trained quality team members.
● Monitored the conducting of quality projects(ISO 9001, ISO 14001, OHSAS 45001, Customer Satisfaction Surveys)
● Coordinated with projects departments to solve any problems occurred.
● Planned and Conducted internal audit schedule.
QMS (ISO 9001) Facilitator for Customer Service Department.
● Trained and monitored the employee on QMS.
● Managed the documentation of work procedures in accordance with QMS.
● Applied the QMS requirements on the work environment, which led to get the ISO 9001 Certificate to the department.
● Conducted and analyzed customer satisfaction survey results and the implementation of its recommendation.
QMS (ISO 9001) OHS MS (OHSAS45001) EMS (ISO14001) Facilitator for Health Insurance Department
● Trained and monitored the employee on QMS/EMS/OHS MS.
● Managed the documentation of work procedures in accordance with QMS/EMS/OHS MS.
● Applied the QMS/EMS/OHS MS requirements on the work environment, which led to get the ISO 9001, ISO 14001 OHSAS 45001 Certificates to the department.
● Conducted and analyzed customer satisfaction survey results and the implementation of its recommendation (for 2 years) which led to increase the satisfaction by 6 % over the two years.
Planning Engineer:
Reviewed the strategic goals for JEA and determined the related ones for the departments.
Prepared the operational objectives and their KPIs for the departments depends on the above.
Measured the achievements percentage and analyzed the deviation causes.
Presented accomplishment reports for all departments plans periodically.
Performed a corrective action to recover from the deviations.
● Conducted the OHS standards by Jordanian Labor Law and Social Security Law in the factory.
● Implemented the OHS standards by the Bayer (Walmart) in the factory.
● Prepared the employee on the OHS standards and requirements.
● Maintained the OHS standards in work environment.
● Designed and tested the evacuation/emergency plans in the factory.
● This led to get the buyer contracts for two years in advance.
Export Coordinator:
● Coordinated the purchase orders from the clients and its production procedures until it’s shipped to clients.
● Prepared the commercial and export invoices.
Management Engineer:
● Conducted time and motion studies in the factory.
● Reduced the waste in the production by 10 %.
● Reviewed the organizational chart of the company and recommended new one.
● Revised the job descriptions in the company.
● Reviewed the procedures manual of the company.
Training in prepare commercial invoices and customer service and provide all required technical support for the customer, and prepare and maintain price list, customer list, supplier list and all parts prices.
Graduation Project: Balanced Scorecard With AHA-Software at Petra Industries (score achieved is excellent): Getting Honor grade 3rd place at 5th annual Jordanian Engineering innovators festival in humanity and engineering serving 2013.