Area Manager
m.h.alshaya
Total des années d'expérience :20 years, 10 Mois
• Handling 86 store all over Kuwait, in addition to overseas store
• Providing continual and various Coaching/ Training to store managers and staff to ensure full understanding and implementation of Alshaya Standards, Procedures, and needful skills "Including new joiners inductions"
• Monitoring and evaluating front liners performance
• Recognition and Rewarding to exceptional stores, managers and staff
• Monitoring mystery Shopper and "Voice of customer" programs, in terms to scoring, training and feedback evaluation
• Issuing monthly, quarterly reports (service reports, brand level reports...Etc", to clarify brands/ stores performance, scoring, improvement opportunities and strength factors
Serve customers by providing merchandise; supervising staff.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Recruiting, selecting, orienting, and training employees.
• Maintain store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensure availability of merchandise and services by approving contracts; maintaining inventories.
• Secure merchandise by implementing security systems and measures.
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records. (Reason to Move on: Over Seas Opportunity)
Performs following duties in connection with purchase as well as sale of merchandise to aid Buyers
Verifies quantity quality of stock received from manufacturer
Approves advertising copy for newspaper
Inspects exchanged or refunded merchandise
Display and train staff for high customer service standards, customer's preferences, and also handling purchasing problems and customers objections
Familiarize customers with what suit them more "Style, Budget, Occasion...Etc", and educate them about fashion tips / styles that is most convenient to them.
Responsibilities: "Off job training for New Managers and Junior Staff for soft skills as:
Telephone Skills and Business Etiquette
Fire Fighting & Safety
Handling complains
Monitoring Staff performance
Welfare Management
Self development, Conflict Management
Professional image and professional awareness
Time Management and Tasks Prioritization
First aid and life saving first response
Maintaining the company's high standards and meeting the customers high expectations
Providing safe, healthy and hygienic work environment for passengers and colleagues
Maintaining high and strict grooming standards
Training and assisting new joiners on job nature and product knowledge and first aid as a part time trainer in emirates airlines training college
Monitoring aircraft's and passengers security checks and regulations
Monitoring staff performance
Rendering first aid whenever required
Up selling for the company duty free service
Initiate problem solving skills, between passengers or colleagues
Anticipating and dealing with all emergencies expected (with passengers or the aircraft)
Leading a team of \[F&B Coordinators, Outlet Managers, Hostesses, Waiters and waitresses
Handling the Food and Beverage office paper work (In / Out faxes, E-mails, Store Requisitions, purchase Orders, food Menus…etc)
Supervising the operation (All the Hotel's Restaurants and Bars)
Leading a team of Front Offices Agents, Telephone operators, reservations agents, bellmen and concierge stuff
Front Desk and Fidelio trainer
Handling guest Complaints and working on guest satisfaction and courtesy "Specially the VIPs"
Following up with the reservation department on the hotel booking and occupancy
Supervising the telephone Operator Section