Heba Salah

▪ As a start-up company Networking / Relationship Building is the main task.
▪ I’ve created a base for the company all over UAE by reaching more than 2, 500 leads.
▪ Identifying new sales leads and potential new markets and making partnerships.
▪ Researching the needs of other companies and learning who makes decisions about purchasing.
▪ Contacting potential clients via email or phone to establish rapport and set up meetings.
▪ Planning and overseeing new marketing initiatives and attending conferences, meetings, and industry events.
▪ Developing quotes and proposals and negotiating and renegotiating by phone, email, and in person.
▪ Managing all social channels (Facebook, LinkedIn, etc) including monitoring, publishing, and content development to reach the targeted audience and publishing ads on classified ads websites.

▪ Performed various technical services to support our field operations.
▪ I primarily worked in the X-Ray Lab responsible for mineralogical and morphological analyses of mud rock samples via X-Ray Diffraction, fluorescence and Scanning Electron Microscopy.
▪ Inventory of proprietary and PSL jobs and make workflows, labels, COC’s, etc. and make sure they are correct.
▪ Cleaned and prepared cuttings and labelling, drill clean, salt, etc.
▪ Knowledge of most LCM material and what to pick out vs. what to leave in and identifying OBM vs. WBM.
▪ Reviewed drilling reports and determine whether an LCM was added or is part of the formation.
▪ Calibration of the Dyno-Lite and taking proper pictures of cuttings.
▪ Identified the sample amount and requirements for each lab, and how to make splits efficiently for each.
▪ Kept detailed track of jobs; how many samples per service, well names, etc and Keep track of potential jobs coming in and communicate with other labs to make sure we're all on the same page with multi-lab jobs.
▪ Knowledge of Brucker and know how to troubleshoot the guns if they are not functioning properly.
▪ Calibrate and QC data from cuttings and integrate data when needed.
▪ Identify any “bad” or weird scans from S1PXRF and Setup and run the Bruker D2’s and can recognize a “bad” scan.

▪ I engaged with businesses worldwide with a tailored BPO solutions, I helped them grow by understanding their objectives to start a collaborative process so they can focus more on core business competencies.
▪ Identified new sales leads and pitching products and/or services.
▪ Researched organisations and individuals online to identify new leads and potential new markets.
▪ Researched the needs of other companies and learning who makes decisions about purchasing.
▪ Planned and oversaw new marketing initiatives and attending conferences, meetings, and industry events.
▪ Prepared PowerPoint presentations and sales displays and Developing sales goals and achieve them.
▪ Developed quotes and proposals and negotiating and renegotiating by phone, email, and in person.

▪ Was responsible for managing a portfolio of accounts of 200 SMBs/SMEs in different industries across UAE.
▪ Interacted and built relationships with multiple levels across multiple functional areas of the firms like business managers. CEO’s and general operations as key contact person.
▪ Increased penetration level of the customer’s market share through Etisalat by being out and about with my core/large SMEs customers to align fully with their needs and requirements.
▪ Offered end-to-end solutions as well as propose the right product/service by actively cross and up-selling different solutions especially strategically important solutions and managed services.
▪ Presented business proposals to prospective clients and persistent and skilled at negotiating.
▪ Turned objections into opportunities and exceed client’s expectations to enhance customer satisfaction, customer retention, and company sales.
▪ Experienced leading a team of 5 of key Account Managers.
▪ Added additional accounts to the assigned portfolio and managed them effectively by being up to date with market trend and competitor activity.
▪ Coordinated with all concerned departments and resolved all queries within turnaround time.

▪ Assisted the dedicated Key Account Manager to an assigned portfolio of 300 companies.
▪ Maintained a strong sales pipeline through effective relationship building, account management.
▪ Took inbound calls, dealing with questions efficiently and effectively.
▪ Forecasting and tracking key account metrics.
▪ Had been a point of contact to priority customers and resolving any issues that they have.
▪ Proficient in outbound warm/cold calling to sell products and close deals.
▪ Recorded all information into CRM and ensured all records were up to date and KYC information completed.