Hector Dave Payot, Ticketing Officer - Marine

Hector Dave Payot

Ticketing Officer - Marine

G Travel, Inc

Lieu
Philippines
Éducation
Baccalauréat, Tourism Management
Expérience
5 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 6 Mois

Ticketing Officer - Marine à G Travel, Inc
  • Philippines
  • septembre 2016 à septembre 2017

· Handles assigned marine accounts.
· Record name of ports of joining and repatriating crew for future reference.
· Received call and emails from shipping companies beyond office hours and weekends and holidays.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· On Duty 24/7 on rotation basis.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Provide boarding or disembarking assistance to passengers needing special assistance.
· Attending marine product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.

Customer Service Representative (CSR) – Spirit Airlines à C3 CUSTOMER CONTACT CHANNELS PHILIPPINES LTD.
  • Philippines
  • mai 2016 à septembre 2016

· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· On Duty 24/7 on rotation basis.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.

Senior Travel Consultant - Marine à DNATA TRAVEL INC (IATA)
  • Philippines
  • septembre 2015 à avril 2016

· Handles assigned marine accounts.
· Record name of ports of joining and repatriating crew for future reference.
· Received call and emails from shipping companies beyond office hours and weekends and holidays.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· On Duty 24/7 on rotation basis.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Provide boarding or disembarking assistance to passengers needing special assistance.
· Attending marine product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.

Account Officer - Marine à FIESTA TOURS AND TRAVEL CORPORATION (IATA)
  • Philippines
  • novembre 2014 à septembre 2015

· Handles assigned marine accounts.
· Record name of ports of joining and repatriating crew for future reference.
· Received call and emails from shipping companies beyond office hours and weekends and holidays.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· On Duty 24/7 on rotation basis.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Provide boarding or disembarking assistance to passengers needing special assistance.
· Attending marine product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.

Senior Reservation and Ticketing Officer - Corporate à YAPSTER E-TRAVEL, INC (IATA)
  • Philippines
  • octobre 2013 à novembre 2014

· Handles assigned corporate accounts.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Attending product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Booking rail, hotel, domestic and international air travel.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.

Reservation and Ticketing Officer à YAPSTER E-TRAVEL, INC (IATA)
  • Philippines
  • avril 2012 à octobre 2013

· Handles assigned corporate accounts.
· Inform clients of essential travel information, such as travel times, transportation, medical and visa
requirements.
· To ensure that fares tariffs are updated.
· Process refunds for the unutilized tickets.
· Rebook and re-issue tickets as needed.
· Attending product updates, seminars, trainings provided by the airlines.
· Advise restrictions, penalties, arrival and departure information.
· Input and advise all the necessary requirements before the scheduled flight.
· Booking rail, hotel, domestic and international air travel.
· Researching travel options and presenting the best deals in terms of requirements.
· Ensure all bookings and reservations are processed accurately.
· Monitoring bookings throughout the working day.
· Responding to all phone enquiries promptly, courteously, and in a friendly manner.
· Handling high numbers of incoming calls from direct customers and travel trade.
· Filing, photocopying and general administrative duties.
· Advising on and organizing visas and passports.
· Keeping clients up to date with any flight or schedule changes.
· Dealing with customer queries and complaints.

Éducation

Baccalauréat, Tourism Management
  • à Centro Escolar University
  • avril 2012

Tertiary: 2008-Present Centro Escolar University Mendiola, Manila Bachelor of Science in Tourism Management Secondary:

Etudes secondaires ou équivalent,
  • à San Sebastian College Recoletos - Manila
  • avril 2008
Etudes secondaires ou équivalent,
  • à La Consolacion College - Manila
  • avril 2004

Specialties & Skills

Amadeus
CLERICAL
MICROSOFT EXCEL
MICROSOFT OFFICE
MICROSOFT POWERPOINT
MICROSOFT WORD
MS OFFICE
POWERPOINT
TRAINING

Langues

Anglais
Expert

Formation et Diplômes

Print My Trip Briefing (Formation)
Institut de formation:
Amadeus
Date de la formation:
May 2013
Abacus Workspace Briefing (Formation)
Institut de formation:
Abacus
Date de la formation:
June 2013
Basic Reservation (Formation)
Institut de formation:
Abacus
Date de la formation:
July 2012